[Remote] Senior Customer Service Engineer at GE Healthcare

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree in electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
5+ years of experience in servicing medical equipment's like CT, Cathlab, C-arm & Ultrasound
Experience interfacing with both internal team members and external customers
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Strong oral and written communication skills
Proficiency in English
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills

Responsibilities

Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area
Total system level troubleshooting on complex multi-symptom problems
Daily interface with doctors and technicians on equipment status issues
Ensure customer satisfaction
Assists in the growth and direction of business in his/her geographic area
Responsible for Warranty and PMS contract cost control
Responsibly completes all administration tasks on time
Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Plays a leading role in complex and multifunctional rooms
Shares best practices
Maintain effective quality systems and programs compliant with ISO 9001 standard
Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team

Skills

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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