Senior Customer Care Operations Specialist at Medtronic

Heerlen, Limburg, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor degree + 2 years’ experience in customer care/service and order management
Excellent verbal and written communication skills in both Dutch & English
Strong sense of responsibility, flexibility, and commitment
Proficiency in Microsoft Office (Outlook, Excel), ERP, SAP, other tracking tools
Ability to prioritize
Live within a max. 80km radius of Medtronic office in Heerlen, the Netherlands
Work at least 2 days per week in the office after fulltime training period (cross-border employees: 80% office presence)

Responsibilities

Serve as the main point of contact for internal stakeholders, managing and resolving all operational and project-related inquiries to ensure alignment and effective collaboration
Map and analyse the complete Order-To-Delivery lifecycle across different scenarios and platforms, identifying process gaps and translating them into actionable projects
Provide day-to-day support for Operational processes, including order allocation and processing, delivery issue analysis, enquiry management, order monitoring and follow-up, and acting as the central link between Customer Care, Supply Chain, Logistics, and Transport
Develop and continuously update clear instructional guides and standard operating procedures to support the Order Operations team's activities
Maintain a strong focus on quality, timely delivery, and ultimately the safety and health of our patients
Act as the single point of contact for business partners regarding OTC process execution, fostering collaborative relationships
Drive continuous improvement and standardization, contributing to departmental objectives and supporting personal development
Own end-to-end operational excellence throughout the Order-To-Delivery lifecycle, including operational execution, identifying and addressing process gaps, leading projects and process improvements within established timelines, analysing the impact of changes, ensuring effective communication, training, and adoption, and proactively challenging existing processes with data-driven insights
Work closely with cross-functional teams to ensure alignment and successful outcomes

Skills

Order-To-Delivery

Process Improvement

Project Management

Data Analysis

Customer Satisfaction

Operational Excellence

Cross-Functional Collaboration

Training

Communication

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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