Senior Credit & Collections Representative at Thermo Fisher Scientific

Quezon City, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Research, Life Sciences, ManufacturingIndustries

Requirements

Excellent rapport building ability
Strong verbal and written communication skills
Ability and passion to achieve critical metrics
Broader knowledge base as a more experienced and skilled professional
Effective and confident communication skills to address issues, provide updates and lead customer negotiations
Proven attention to detail and accuracy
Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals
Ability to work independently to resolve complex issues and perform first level escalations
Comfortable in a fast-paced environment
Strong organisational and time management skills to ensure prioritisation and timely completion

Responsibilities

Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy
Carry out necessary procedures to place accounts on hold, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence
Liaise with other departments and communicate credit hold or block decisions to all relevant parties
Update core systems manually to accurately reflect credit limits, hold status, etc
Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled
Plan and prioritise customer calls regularly to maximise collections on the largest open invoices
Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts
Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold
Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution
Allocate credits in consultation with Cash allocation team, Customer Services and customers
Consistently meet assigned targets and fulfil Service Level Agreements (SLAs)
Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details
Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements
Assist the cash application team where required (remittance request etc.)
Assist with the company’s e-invoicing process, if relevant
Train and mentor new employees joining the Order-to-Cash (OtC) Department
Perform other additional duties or tasks as assigned periodically by the Line Manager

Skills

Credit Management

Debt Collection

Credit Limit Evaluation

Order Hold Review

Customer Communication

Account Management

Rapport Building

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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