LivePerson

Senior Corporate FP&A Manager

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Financial ServicesIndustries

Position Overview

  • Location Type: Not Specified
  • Employment Type: Not Specified
  • Salary: Not Specified

LivePerson is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

This role focuses on managing expenses, profit and growth, and investment. The Senior FP&A Manager will contribute to the organization's financial strategy, engage with stakeholders, evaluate investment opportunities, and drive profitability and growth initiatives. The primary responsibility is to ensure that expenses are managed effectively and efficiently, aligning with the organization's financial goals and objectives.

Responsibilities

  • Lead the team in forecasting financial performance, budgeting, and providing actionable insights to senior management.
  • Oversee the development and implementation of financial models, scenario analysis, and variance reporting to support strategic planning initiatives.
  • Collaborate with cross-functional teams (global product technology, legal, human resources, accounting, and operations) to develop and monitor key performance indicators and financial metrics.
  • Establish and enforce expense policies and procedures to control costs and ensure compliance with regulatory requirements. Review and approve expenditures, including purchase orders, invoices, and expense reports.
  • Implement cost-saving measures and identify areas of improvement to optimize expenses.
  • Drive the annual budgeting and forecasting process, ensuring alignment with company objectives and targets.
  • Negotiate contracts and pricing with vendors to obtain favorable terms and conditions. Regularly review vendor contracts and performance to ensure value for money and compliance with service-level agreements. Identify opportunities to consolidate vendors or negotiate better deals to reduce expenses.
  • Generate comprehensive reporting decks, including headcount analysis, vendor plans, and expense forecasts; conduct stakeholder meetings to discuss and refine plans.

Requirements

  • Not Specified

Application Instructions

  • Not Specified

Skills

Financial forecasting
Budgeting
Financial modeling
Scenario analysis
Variance reporting
Stakeholder collaboration
KPI development
Expense management
Financial strategy

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Professional Development Budget
Tuition Reimbursement
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.
Rapid AI advancements may require significant R&D investment to maintain competitiveness.
Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.
The company partners with industry leaders like Telnyx to enhance real-time communication.
LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.
Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.
Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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