LivePerson

Senior Corporate Counsel

Bulgaria

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-time
  • Salary: Not specified

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations, empowering leading brands to connect with millions of consumers through its Conversational Cloud platform. The company facilitates nearly a billion conversational interactions monthly, leveraging rich data and safety tools to enhance customer experiences with Conversational AI. LivePerson cultivates an inclusive workplace that values connection, collaboration, and innovation, encouraging employees to seek improvements and solve customer problems.

Role Description

LivePerson seeks a dynamic, hands-on technology licensing counsel to support commercial contracting, privacy, and AI compliance. This role involves working within the Legal team to support sales and commercial contracting, and to establish internal and customer-facing processes that champion trusted AI innovation, data privacy, and regulatory compliance. The position offers the opportunity to collaborate with top global brands and world-class professionals, contributing to the company's vision and standards. This is a cross-functional and dynamic role reporting to LivePerson’s Legal team.

Responsibilities

  • Engage in all aspects of B2B commercial and technology SaaS contracting, supporting sales and business teams in managing and negotiating agreements.
  • Support legal processes related to customer queries, RFPs, RFIs, questionnaires, and FAQs.
  • Develop and maintain processes and frameworks to align business practices with global privacy and AI standards.
  • Collaborate with Legal, Security, Product, Engineering, and other business areas to support innovation while governing data and AI efficiently and compliantly.
  • Manage third-party privacy matters, including due diligence and data privacy impact assessments for partners and vendors.
  • Assist in creating and improving form agreements and playbooks.

Requirements

  • 4+ years of experience as legal counsel in a Global Technology Company, with a focus on SaaS, data privacy, or AI.
  • Experience with SaaS sales, commercial contracts, and licensing.
  • Experience with data privacy, AI compliance, and data mapping.
  • Excellent project management skills.
  • Knowledge of regulations and best practices in data governance, data management, and artificial intelligence; relevant certifications are highly preferred.
  • High-level understanding of 3rd party security certifications.
  • Ability to communicate confidently at all levels, bridging technical and non-technical subjects.
  • Proven ability to solve complex problems and create clear solutions.
  • Ability to manage multiple projects under pressure.
  • Passion for creating solutions and a positive attitude towards change.
  • Excellent analytical skills and an evidence-based approach.
  • Ability to work remotely or in a team setting as needed (LivePerson is a remote-first organization).
  • Excellent English proficiency; additional languages are advantageous.

Benefits

  • Health: Medical, dental, and vision insurance.
  • Time Away: 28 vacation days.
  • Development: Generous tuition reimbursement and access to internal professional development resources.
  • Additional: Food Vouchers.

#LI-Remote

Skills

Legal Contracting
Commercial Agreements
Privacy & Data Privacy
AI Compliance
Regulatory Compliance
Negotiation
Customer Queries Management
RFPs and RFIs Handling

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Professional Development Budget
Tuition Reimbursement
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.
Rapid AI advancements may require significant R&D investment to maintain competitiveness.
Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.
The company partners with industry leaders like Telnyx to enhance real-time communication.
LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.
Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.
Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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