Senior Content Designer

Position Overview

Angi® is seeking a Senior Content Designer to shape how content supports the user experience across our digital and real-world touchpoints. This role requires a systems thinker who understands how content impacts usability, navigation, conversion, and brand cohesion. You will collaborate cross-functionally to define content frameworks, messaging hierarchies, and scalable systems to ensure clarity and consistency throughout the customer journey.

About the Team

The Angi Content Team is comprised of Writers, Editors, Designers, and Researchers dedicated to building an innovative home service that spans digital and physical realms. The team aims to redefine expectations in the home industry by creating simple, seamless solutions for complex problems.

Why Join Angi?

Angi is defining the future of the home services industry, creating an environment where homeowners, service professionals, and employees benefit from more jobs done well.

• Impact: Making a real impact on families, communities, and livelihoods by connecting homeowners with reliable pros and helping pros grow their businesses.
• Innovation: Redefining expectations in the home industry with simple, seamless solutions.
• Culture: An amazing place to call home, welcoming new team members.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Network of 150,000+ skilled pros in 50+ service categories.
• 150,000,000+ projects brought to Angi.

Responsibilities

• Write, design, test, and iterate content within your area of the user journey.
• Collaborate with product designers, product managers, researchers, analysts, and engineers to achieve key outcome goals.
• Develop scalable content frameworks and systems across multiple user journeys, flows, and service lines.
• Define and maintain content standards, voice and tone guidelines, and governance models for consistency.
• Audit and analyze content ecosystems to identify and address gaps, overlaps, and optimization opportunities.
• Collaborate with research and data teams to define user journeys and content requirements based on user needs and business goals.
• Continuously evolve and mature the craft of content design and its influence within the organization, ensuring its consideration throughout the product development lifecycle.
• Lead content workshops.

Requirements

• Deep understanding of product writing and empathetic, meaningful content for successful customer experiences.
• Involvement in all phases of a project lifecycle: strategy, concepting, research, design, launch, and optimization.
• Stewardship of brand voice, understanding the importance of every word choice.
• Intimate understanding of diverse users, achieved through continuous research and testing.
• Close collaboration with various internal disciplines.
• Valuing creative exploration, iteration, and attention to detail.
• Portfolio Requirement: A strong portfolio showcasing examples of UX copywriting across web and mobile applications, demonstrating the ability to simplify complex concepts and drive user engagement.

Application Instructions

Please include a strong portfolio showcasing examples of UX copywriting across web and mobile applications, demonstrating your ability to simplify complex concepts and drive user engagement with your application.

Company Information

Angi® For 30 years, Angi has been dedicated to getting jobs done well by connecting homeowners with reliable, skilled professionals and providing pros with the jobs they want. Home is the most important place on earth, and Angi works hard for its homeowners and pros, making a real impact on families, communities, and livelihoods.