Senior Consultant II, Project Management at ServiceRocket

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

5 to 8 years of successful customer-facing project management experience (external projects) in Enterprise Software delivery projects such as Cloud Migrations, Digital Transformation, and complex implementations of new technologies. Atlassian technology knowledge is a huge plus
Experienced in collaborating with multiple stakeholders and managing priorities
Able to consult with clients to identify further opportunities for ServiceRocket to provide additional services
Able to see the big picture as well as delve into details
Ability to hold people accountable to drive business value
Excellent verbal, written, and presentation skills
Adaptable and enjoys building relationships with customers and internal stakeholders
Analytical, able to think on your feet and learn quickly
Adept at working across multiple teams and disciplines in a fast-paced, global environment
Understanding of project financials
Experience in working in a geographically distributed environment and comfortable working asynchronously

Responsibilities

Manage resources, budget, cost, time, quality, risks, milestones and other constraints
Work with customers or internal leadership teams to address blockers, risks, and escalations while updating on the overall health of project(s)
Help define and improve processes/guidelines for the project management function
Drive delivery across organisational boundaries
Build, share, and present reports that track performance and give meaningful insights into our capacity and commitments
Partner closely with business stakeholders to turn their needs into well-defined projects and backlogs; this includes identifying potential new projects with additional services

Skills

Key technologies and capabilities for this role

Project ManagementRisk ManagementBudget ManagementStakeholder ManagementResource ManagementReporting

Questions & Answers

Common questions about this position

What experience is required for the Senior Consultant II, Project Management role?

Candidates need 5 to 8 years of successful customer-facing project management experience in Enterprise Software delivery projects such as Cloud Migrations, Digital Transformation, and complex implementations; Atlassian technology knowledge is a huge plus. Key skills include collaborating with stakeholders, managing priorities, consulting with clients, holding people accountable, and excellent communication.

What is the salary for this position?

This information is not specified in the job description.

Is this a remote position, and what is the location policy?

This information is not specified in the job description.

What is the company culture like at ServiceRocket?

ServiceRocket offers a fun-loving and inclusive work environment that supports professional growth and personal well-being, with a collaborative mindset, diverse Rocketeers, and certifications as a best place to work in US, Chile, and Malaysian offices, reflected in a 4.7 Glassdoor rating.

What makes a strong candidate for this Senior Project Manager role?

Strong candidates have 5-8 years of customer-facing PM experience in enterprise software projects, Atlassian knowledge, stakeholder collaboration skills, ability to manage across global teams asynchronously, and experience with project financials.

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

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