Senior Claims Analyst

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

1-2 years of experience in FMLA or unpaid leave claims management and 2-3 years of experience in Short Term disability or paid leave claims management are preferred. Strong decision making and critical thinking skills, excellent customer service and interpersonal abilities, and proficiency in Microsoft Office 365 including Outlook are required. Strong written and oral communication capabilities, proven critical thinking and problem solving, high attention to detail and accuracy, and the ability to prioritize tasks and manage time effectively in a fast-paced environment are essential. A collaborative mindset with the ability to work cross-functionally is important. A bachelor’s degree is preferred.

Responsibilities

Analyze and determine claim payments in an accurate and timely manner and make decisions on non-complex disability claims. Mentor and support claims analysts/specialists. Lead claim roundtables and document action plans. Communicate clearly and professionally via phone and email. Build and maintain strong relationships with internal and external stakeholders. Participate in team-based problem-solving and continuous improvement initiatives. Manage assigned work queues within defined service level agreements (SLAs). Support additional projects and responsibilities as needed. Provide oversight of contract and language discrepancies with contracts and proactively offer solutions. Ensure a high standard of service while maintaining compliance with all regulatory requirements.

Skills

Short Term Disability

FMLA

paid leaves

Leave Management

claims analysis

compliance

regulatory requirements

mentoring

contract language discrepancies

analytical thinking

process improvement

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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