Senior Change Management Coordinator - Dividend at Fifth Third Bank

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Banking, Financial ServicesIndustries

Requirements

Bachelor’s degree (or equivalent work experience); degree in Business Management, Human Resources, Organizational Development, Industrial/Organizational Psychology, or related field preferred
3-5 years of experience in Learning & Development, Education, Customer Service, Complaint Resolution, Collections, or related function
Two+ years of change management experience

Responsibilities

Partner with leadership to identify and implement opportunities to improve the customer and employee experience
Create change management and communication strategies to prepare employees for change and collaborate with leadership and business partners to ensure key stakeholders are apprised of the change
Leverage data and employee/customer feedback to monitor the effectiveness of changes in strategy and/or processes
Ensure optimal delivery of training as needs are identified, enhancing the competencies of individual employees
Identify potential issues and make recommendations to execute solutions to mitigate risk (verification, procedural errors, reputational risk, fraud, etc.)
Review complaints by capturing and analyzing data to highlight findings and trends with key stakeholders
Identify, plan, and implement organizational process improvements to reduce costs, defects/errors, rework, etc
Create actionable deliverables for the three-phase change management process: Preparing for Change, Managing Change, and Reinforcing Change
Actively participate in process improvement initiatives to create and deliver new procedures to the department
Champion change management exercises and oversee any new training related to changes to the system, process, and policy/procedures; ensure training environment is tailored to stimulate learning and skill development
Ensure consistent execution as needs are identified through the change management process; report on effectiveness of education and overall results to senior leadership, coaching to address identified performance concerns or opportunities; ensure training schedule supports business needs with ability to adapt to changing environment
Serve as a subject matter expert across the department, staying current with changes and new regulations, guidelines, and investor standards
Solicit feedback and partner with key stakeholders and subject matter experts throughout the Bank
Lead and direct the analysis of policies and procedures, including scoring systems, strategic priorities, team impacts, current regulatory focuses, previous examination findings, and input from content management, legal, compliance, and business controls
Develop and maintain relationships between internal partners and associated line of business leaders to ensure the implementation of change across the department and related lines of business; actively promote a solution-oriented environment
May participate in value stream initiatives with product owners
May manage the day-to-day workflow of employees

Skills

Key technologies and capabilities for this role

Change ManagementCommunication StrategiesStakeholder ManagementData AnalysisEmployee FeedbackCustomer FeedbackTraining DeliveryRisk ManagementProcess ImprovementComplaint Analysis

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for the Senior Change Management Coordinator role?

Key skills include partnering with leadership to create change management and communication strategies, leveraging data and feedback to monitor effectiveness, championing process improvements, and serving as a subject matter expert on policies, procedures, and regulations.

What is the company culture like at Dividend?

Dividend questions convention, rewards creativity, welcomes new ideas, is hungry to win, happy to help, determined to succeed, and values seeing the impact on customers, partners, and the world.

What makes a strong candidate for this position?

Strong candidates have experience in change management, process improvement, data analysis, training delivery, and stakeholder collaboration, with the ability to identify risks, champion changes, and stay current on regulations.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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