Responsibilities

The Senior Business Technical Analyst will provide accurate and timely technical information and advice to clients, responding to inquiries and suggesting solutions, including alternative products or services. They will undertake research and develop proposals for new solutions, maintain up-to-date documentation using databases, and participate in calls with clients and internal teams to resolve issues and communicate resolutions. Additionally, the role involves continuing education of the industry and systems, analyzing client-initiated changes, performing maintenance on accounts, and verifying system changes to ensure accuracy, while also building client relationships and advocating for client needs.