Senior Business Process Consultant, Platform (Federal)

The Senior Business Process Consultant will be the functional and process expert on customer engagement teams, guiding customers in transitioning business requirements to configuration requirements of ServiceNow Generative AI products to accelerate and drive customer business outcomes. They will lead customers in leveraging the ServiceNow GenAI Solution’s standard capabilities to improve their business processes. The consultant will lead customer design workshops to capture personas, interactions, interfaces, and data requirements, considering ServiceNow Platform functionality. They will support key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements, guide customers in completing required documentation such as business requirement workbooks, and draft functionality-focused user stories, acceptance criteria, testing strategies, and knowledge transfer. The role involves guiding and advocating for the customer’s needs throughout the engagement, supporting internal unit testing, and driving customer unit and user-acceptance testing requirements. The consultant will also prepare all customer-facing materials.