Senior Business Analyst

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

This position is for a professional with experience working on "batch" consumer-related credit bureau projects involving prescreening, account review, and archive-related products and processes. Responsibilities will include assessing client requirements, consulting industry best practices, offering creative solutions, and positioning company products and solutions. You will also be the primary technical liaison for the client, applying advanced skills in your area of specialization to solve many difficult problems, and identifying project or process efficiencies. As a Sr. Business Analyst, you will report to the Sr. Manager, Consultancy.

You will create programs from initial high-level concept review through implementation, including phases such as planning, business analysis, requirements definition, design, and implementation. You will also ensure that each project's completion follows FCRA laws and regulations and company business and compliance rules.

To succeed, you must build partnerships across multiple departments to configure solutions that grow client engagement and promote internal cooperation. You can work with multiple levels of management and resolve conflict by building agreement through thoughtful discussions with leadership.

Responsibilities

• Be the primary technical liaison for clients, sales teams, and internal stakeholders during pre-sales and project execution.
• Provide expert consultation in designing and implementing client programs, ensuring compliance with FCRA regulations and company policies.
• Lead projects from concept through implementation, including planning, business analysis, requirements gathering, design, and execution.
• Assess client needs, recommend solutions based on industry best practices, and identify new business opportunities.
• Resolve project or process issues; recommend systemic improvements to enhance efficiency.
• Collaborate across departments to develop solutions that drive client engagement and internal alignment.
• Mentor team members and provide guidance on complex project issues.
• Manage multiple accounts and programs simultaneously, including scheduling, resource allocation, and billing.
• Conduct final quality reviews and ensure program accuracy.
• Develop project plans, program flows, and segmentation strategies aligned with client marketing goals.
• Make technical decisions using advanced modeling and decision tree techniques.

Qualifications

• Associate degree or equivalent experience required
• Credit/Banking/Lending experience
• Understanding of FCRA laws, regulations, and related acts
• 5+ years of knowledge of systems capabilities, software platforms, and processes
• Knowledge of database management principles
• Knowledge of PC office software and segmentation tools

Additional Information

• Location Type: Remote
• Employment Type: Full-time
• Benefits/Perks:
  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays