Senior Backend Engineer (Endless Commerce)
Pear VCSalary not specified
- Full Time
- Senior (5 to 8 years)
€86,000 – €86,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, FintechIndustries
Requirements
Candidates should have proficiency in Python, with consideration given to extensive experience in Ruby on Rails, Node.js, Java, or C#. Experience working in cross-functional teams with engineers, designers, and product managers is essential. Familiarity with shipping and monitoring applications in production environments using tools like Datadog or Grafana is required, along with experience using versioning tools such as GitHub or GitLab. Applicants should have a strong background in building scalable, fault-tolerant web applications optimized for heavy traffic, as well as experience with DevOps tools and practices like Docker, Terraform, and Kubernetes.
Responsibilities
The Senior Backend Engineer will design features, APIs, and models for a large user base of 16,000 merchants and 12 million shoppers. They will work closely with an engineering manager, product manager, and designer, collaborating with a team of senior engineers. The role involves participating in solving technical challenges to scale Gorgias's platform and systems, shipping features in production autonomously, and monitoring deployment success. Additionally, the engineer will assist customers by debugging and providing incident responses as part of a support and on-call rotation.
Skills
API Design
Backend Development
Data Modeling
Ecommerce Integrations
Shopify
Messaging Integrations
Authentication
Authorization
Gorgias
AI-powered customer service for e-commerce
About Gorgias
Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.
San Francisco, CaliforniaHeadquarters
2015Year Founded
$98.6MTotal Funding
SERIES_CCompany Stage
Consumer Software, AI & Machine LearningIndustries
201-500Employees