Customer.io

Senior Backend Engineer - Platform

Americas

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software Development, Cloud Infrastructure, Distributed SystemsIndustries

Requirements

Candidates should possess 10+ years of experience in software engineering with a focus on distributed systems, backend infrastructure, or platform engineering, along with 5+ years of experience designing and deploying large-scale distributed architectures in cloud environments. They require expertise in distributed systems architecture, including consensus algorithms, CAP theorem, eventual consistency, and leader election, strong proficiency in Go (or another strongly typed language), deep knowledge of cloud infrastructure (AWS, GCP, or Azure), hands-on experience with Kubernetes, Docker, and container orchestration tools, proficiency in infrastructure as code (Terraform, Pulumi, or CloudFormation), experience with event-driven architectures, messaging systems (Kafka, NATS, RabbitMQ), and real-time data processing, a security-first mindset, strong communication skills, and a DevOps mindset.

Responsibilities

The Senior Backend Engineer will architect and build highly scalable, distributed systems in Go that handle mission-critical workloads, lead design discussions and set best practices for fault tolerance, system reliability, and performance optimization, influence the technical roadmap by identifying key opportunities for innovation and improvement, drive large-scale architectural decisions, enhance inter-service communication, develop infrastructure automation, implement and refine observability strategies, mentor and support engineers, and collaborate across teams to align with long-term company goals.

Skills

Distributed Systems Architecture
Go
Java
Rust
Kotlin
AWS
GCP
Azure
Kubernetes
Docker
Terraform
Pulumi
CloudFormation
Kafka
NATS
RabbitMQ
Event-Driven Architectures
Real-Time Data Processing
Observability Tools
OpenTelemetry
Prometheus
Distributed Tracing
Automation
Infrastructure as Code

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Key Metrics

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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