Job Description

Company Overview

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

Angi at a glance:

• A new homeowner turns to Angi every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to Angi (and counting)

Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. For homeowners, our platform makes it easier than ever to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. We believe home is the most important place on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods. Angi is an amazing place to call home. We can’t wait to welcome you.

About the Team

The Care Operations team is a centralized center of excellence dedicated to managing all workforce management needs across business lines that service customers and professionals such as Pro Support and Homeowner Support. This dynamic team ensures the company's ability to efficiently and seamlessly support service for customers and professionals by overseeing a vast network of global Business Process Optimization (BPO) agents. The team also plays a crucial role in serving as a direct liaison between the operational business lines and the broader finance organization, ensuring transparency and accuracy in operational expenditures and resource allocation, and providing essential insights and management for our distributed workforce.

Position Overview

Position: Care Senior Strategy Associate

Responsibilities

The Care Senior Strategy Associate will oversee the delivery of service to various subsets of Angi customers and pros. This role provides a unique opportunity for an ambitious professional to make an outsized contribution across strategy, operations, and Care. A successful candidate will assist with planning and execution of a variety of critical activities such as data analysis and reporting, budgeting, business forecasting, financial modeling, and improving customers and pros’ end-to-end experience. This is a unique opportunity to support and be part of critical, rapidly growing businesses at Angi.

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure the tools are enabling the Care organization to meet KPIs.
• Leverage Care cost structure and allocation methods to understand how to maximize Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and actual reconciliation on a weekly and monthly basis.
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices.
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines.

Requirements

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills, with great attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience.
• Problem-solving mindset with an eagerness to learn and take ownership of complex projects.
• Ability to explain information in a simple, digestible way to a variety of audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Driven by data and analytics to deliver impactful solutions.
• Experience with Looker, SQL, or other data visualization tools is a plus.

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