Legal Operations Manager
Palo Alto NetworksSalary not specified
Full Time
Junior (1 to 2 years)
Senior Associate, Senior Process Manager - Subpoena Fulfillment at Capital One
Riverwoods, Illinois, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Basic Qualifications
- Bachelor’s degree or military experience
- At least 1 year of experience in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) or Google Suite
- At least 1 year of experience interpreting and working with legal documents in a law firm or in house legal department
- Preferred Qualifications
- Excellent organizational skills and time management
- 2+ years of experience in a people leadership role
- 2+ years of experience in a law firm or in house legal department
- 2+ years of experience in financial services industry
- Strong written and verbal communication skills
Responsibilities
- Manage and provide oversight of a team to ensure legal requests are completed timely and within stated team benchmarks
- Utilize strong judgment for issues that require escalation to in-house counsel, manager, other departments, and/or senior leadership
- Actively participate as part of the leadership team to drive well managed agendas with a primary focus on engaging and supporting the entire group
- Provide continuous feedback and coaching to associates to maintain high quality results and a strong customer experience
- Proactively identify and problem-solve issues or process improvements within scope; work closely with management to ensure appropriate prioritization
- Communicate with requesting parties/agencies to resolve ambiguous requests
- When necessary, provide hands-on support to assist team with production work
- Ensure timely administrative responsibilities of time cards, participation in team meetings, attendance, reporting, etc
- Actively support and comply with team and department objectives
Skills
Process Management
Team Leadership
Subpoena Fulfillment
Legal Intake
Escalation Management
Performance Coaching
Process Improvement
Stakeholder Communication
Data Systems
Metrics Management
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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