[Remote] Senior Area Service Leader at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 4 years related experience)
Previous People Leader experience
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Ability to document, plan, market, and execute programs
Proven experience leading a team, managing customer relationships
Ability to understand customer issues and drive resolution whether technical or business related
Preferred
Prior experience managing a Field Service team in equipment maintenance
GE Healthcare Service or Operational experience
Prior field sales or field service experience
An inclusive leader that builds a connection

Responsibilities

Implement the service strategy for Healthcare System in Northern California in the market
Drive the achievement of all operational and commercial business objectives through leading and coaching a mix of technical teams (Biomedical Technicians, Field Engineers, Program Coordinators, and/or Area Service Leaders)
Partner with the Market Service Director, local commercial account community, and other peer management staff for business growth and customer satisfaction
Serve as a point of contact for local critical customer issues related to service and customer support
Develop strong relationships internally and externally to improve customer outcomes, market and order visibility, market share, and profitability
Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction
Total ownership of install base in the area and contract renewals, partnering with DOS/HSAM to ensure retention of a designated customer list
Ownership of execution on recalls and PM's
Accountable for QPR with Account Community (site leads, HSAM’s, DOS’s and the commercial team)
Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Ownership
Ensure understanding of customers organizational and service delivery strategies and desired outcomes
Understand complex customer infrastructure, applications, and service solutions and issues to ensure customer success
Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers
Support, participate, and drive local VCP initiatives
Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders
Know-understand contractual deliverables, execute, and ensure smooth service delivery in line with contractual commitments providing interface between customers
Ensure service delivery meets SLA (Service Level Agreement) targets in line with contractual resolution times
Support strategies with GEHC teams, gain buy in and design and implement customer success plans to drive and help customers realize value from products to ensure IB retention and viability
Maintain current knowledge of customer environments and industry/tech trends and share point of view to influence customer success
First point of contact for rejected calls (CARES or OLC)
Manage On-call processes

Skills

Key technologies and capabilities for this role

Service StrategyTeam LeadershipCustomer Relationship ManagementContract ManagementResource PlanningBiomedical EquipmentField ServiceCustomer SatisfactionBusiness GrowthCompliance

Questions & Answers

Common questions about this position

What is the employment type for this Senior Area Service Leader role?

This is a full-time position.

Is this Senior Area Service Leader role remote or office-based?

This information is not specified in the job description.

What leadership responsibilities does the Senior Area Service Leader have?

The role involves leading and coaching technical teams including Biomedical Technicians, Field Engineers, Program Coordinators, and Area Service Leaders, while partnering with Market Service Director and commercial teams.

What is the company culture like for this role at GE Healthcare?

The culture is driven by an inclusive and diverse focus on ownership and trust, winning together, having fun, a lean and safety-first mindset, and unyielding integrity and compliance.

What makes a strong candidate for the Senior Area Service Leader position?

Strong candidates will have experience owning customer relationships, driving profitability and growth, ensuring service delivery meets SLAs, and leading teams in a healthcare service environment.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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