Senior Application Support Engineer (Night Shift) at Field Nation

Dhaka, Dhaka Division, Bangladesh

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Extensive experience in web and software development, including advanced debugging and troubleshooting
Experience in technical support teams
Expert proficiency in PHP, MySQL, Node.js, and OOP JavaScript (ES6+)
Strong skills in relational database optimization and API integrations
Proven ability to resolve complex, cross-functional technical issues
Demonstrated leadership and mentoring abilities
Effective oral and written communication skills, including handling executive-level escalations
Ability to drive process change and set best practices across teams
Experience using scripts and SQL queries for issue resolution
Strong analytical and problem-solving skills
Bachelor’s Degree in Computer Science or equivalent experience

Responsibilities

Monitoring and responding promptly to incoming support tickets regarding software defects
Independently drive resolution of highly ambiguous and complex issues, connecting with subject matter experts as needed
Solve the most complex/systemic cases requiring deep product knowledge and advanced debugging expertise
Guide case prioritization and lead triage for high-priority issues
Mentor and coach team members at all levels, setting standards for SLO discipline and runbook/process excellence
Champion process improvements and documentation standards to ensure organization-wide MTTR (Mean Time to Resolution) and FRT (First Response Time) compliance
Prioritize and drive systemic fixes to reduce MTTR and improve overall support quality
Use scripts, SQL queries, and advanced tooling to resolve issues efficiently
Partner with Engineering, Platform, and Support teams on proactive tooling and process improvements
Shape and implement knowledge-sharing strategies, ensuring robust knowledge capture across the team
Perform advanced debugging across PHP, MySQL, and Node.js services; demonstrate strong grasp of OOP JavaScript, relational database optimization, and API integrations
Assist others in debugging and resolving fairly complex issues

Skills

PHP

MySQL

Node.js

JavaScript

OOP

SQL

debugging

API integrations

relational database optimization

monitoring

scripting

SLO

MTTR

Field Nation

Connects businesses with freelance technicians

About Field Nation

Field Nation connects businesses with skilled freelance technicians for on-demand work orders, primarily in the United States. The platform allows companies to manage their workforce efficiently by accessing a large network of pre-vetted professionals based on location and specific skills. Businesses can post work orders, and technicians can bid on them, with Field Nation earning a fee from each completed order. This model helps companies save costs and maintain flexibility in staffing. With 1.4 million work orders completed annually and a 98% success rate, Field Nation ensures quality through a rigorous vetting process. The platform also provides tools for businesses to create custom profiles and build trusted teams, along with industry insights to help improve operational efficiency. Field Nation's goal is to optimize field operations for businesses by providing a reliable way to connect with top talent and enhance service delivery.

Minneapolis, MinnesotaHeadquarters

2008Year Founded

$58.5MTotal Funding

EARLY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Unlimited Paid Time Off

Paid Vacation

Health Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Risks

Increased competition from platforms like Upwork and Fiverr threatens market share.

AI-driven platforms may reduce the need for traditional FMS platforms.

Changes in labor laws could impact Field Nation's business model and increase costs.

Differentiation

Field Nation connects businesses with skilled freelance technicians for on-demand work orders.

The platform offers a 98% success rate through rigorous vetting of technicians.

Field Nation provides industry insights and case studies to demonstrate successful scaling.

Upsides

Increased demand for flexible work solutions drives growth in freelancer management systems.

Technological advancements enhance efficient matching of freelancers with job opportunities.

Partnerships with industry-specific service providers improve client satisfaction.

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