Senior Application Support Engineer at Altera Digital Health

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

Successful completion of coding camp / diploma / undergraduate degree
5+ years of experience with Software Development
Experience with developing software applications, unit and functional test practices
Experience in end-to-end feature development
Experience building complex s (likely systems or software, as per context)

Responsibilities

Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents
Analyzing and evaluating new requirements and proposing high level design and technical solutions to issues that arise from customer issues
Analyzing solutions to ensure that they will be interoperable, performant and maintainable
Collaborating with internal teams to ensure any fixes from the support team meet technical and architectural requirements
Support the mentoring of Tier 1 and Tier 2 Service Desk staff and other developers on technical guidelines, functionality, debugging, performance and operational procedures and troubleshooting techniques and serve as their technical mentor
Participate in major incident response teams
Ensure relevant documentation is kept up to date
Ensure relevant frameworks are kept up to date
Research technologies that will be used in new and existing modules of the solution
Work closely with all areas of the business to gather product requirements and design, implement and test components of the system
Advise and provide input into good technical design and industry trends
Ability to analyze and solve problems, identify issues and apply or implement solutions
Guide other team members and be the go to person for project issues/status
Responsible for mentoring, coaching and leading less experienced (junior/co-op) Developers
Analyze and evaluate requirements and propose high level design and technical solutions at all stages of development
Break down work for other team members and be the go to person for project issues/status
Propose new techniques and technologies for software development
Responsible for coding standards of the team/department
Responsible for tools and frameworks used by the team/department
Comply with the privacy, security and confidentiality policies
Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party

Skills

Key technologies and capabilities for this role

JavaAzureHelmCloud InfrastructureAzure PipelinesFHIRTroubleshootingSupport TicketsBug FixesOn-call Rotation

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation can I expect for this role?

This information is not specified in the job description.

What key skills are required for the Senior Application Support Engineer role?

The role requires skills in troubleshooting support tickets, maintaining and developing software tools, handling bug fixes and enhancements, working with cloud infrastructure, Helm charts, Azure pipelines, and Java source code.

What is the team structure and culture like at Smile Digital Health?

The position involves close collaboration with clients, internal development and QA teams, Tier 1 and Tier 2 support teams, and includes mentoring junior developers and serving as a technical go-to person.

What makes a strong candidate for this Senior Application Support Engineer position?

Strong candidates have experience analyzing and solving complex problems, proposing technical solutions, mentoring teams, and working with technologies like cloud infrastructure, Java, and Azure pipelines.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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