Senior Analytics Engineer

Position Overview

Ada is seeking a Senior Analytics Engineer to join our Data Analytics team. This role is crucial for designing, building, and maintaining the infrastructure that supports data analysis and business intelligence. The primary focus will be on delivering clean, transformed data, maintaining data documentation and definitions, and contributing to the semantic layer that enables AI-assisted analytics. The role also involves stretching into analytics by collaborating closely with internal stakeholders in product and Go-To-Market (GTM) teams.

About Ada

Ada is an AI customer service company dedicated to making customer service extraordinary for everyone. We aim to set a new standard for quality customer service at scale, empowering enterprise companies to deliver experiences that customers love – instant, proactive, personalized, and effortless.

Ada's AI transformation platform and partnership combine strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity, keeping them ahead of the curve. With Ada, 83% of customer conversations are resolved through automation, freeing up human teams and resources for growth, and allowing customers more time for what matters most.

Founded in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed by over $250M in funding from top-tier investors, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we believe individual growth fuels company growth. Our values are rooted in driving progress and continuous improvement. If you are ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Requirements

• Experience: Minimum 4 years of experience in data analytics/data science, data engineering, analytics engineering, or similar fields.
• Technical Skills:
  • Proficiency in SQL, Python, and modern cloud data-warehousing technologies.
  • Hands-on experience with query-plan analysis and index design.
  • DBT and Clickhouse experience are a plus.
• Development Practices: Knowledge of working with development best practices, including Github and CI/CD.
• Problem-Solving: Excellent analytical and problem-solving skills, with a keen ability to troubleshoot and resolve data-related issues.
• Communication: Effective written and verbal communication skills, with strong attention to detail.
• BI Platforms: Experience building in BI platforms such as Tableau, Looker, Metabase, or Omni.
• SaaS Experience: Previous work experience for a SaaS company is considered an asset.
• AI Aptitude: Adept at leveraging AI to enhance productivity.

Responsibilities

• Develop and implement data models that reflect business processes and requirements, enabling effective data analysis and reporting.
• Establish and enforce data quality standards, automating data validation and cleaning to maintain high data integrity.
• Design, build, and maintain a strong semantic layer with high-quality documentation.
• Work closely with product teams to ensure high-quality end-user data.
• Support product and GTM teams with thoughtful analysis and high-quality dashboards.

Salary and Benefits

• Salary Range: $106,400 CAD to $137,000 CAD. Actual pay will be determined based on factors such as past experience, qualifications, geographic location, and other job-related factors permitted by law.
• Benefits & Perks:
  • Unlimited Vacation: Recharge when you need to.
  • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
  • Wellness Account: Empowering you to invest in your well-being.

Application Instructions

• Application instructions are not provided in the original text.

Company Information

• Company Name: Ada
• Industry: AI Customer Service
• Founded: 2016
• Location: Canada (Canadian company)
• Funding: Over $250M from tier-one investors.
• Key Clients: Square, YETI, Canva, Monday.com
• Website: www.ada.cx
• Values: Progress, Continuous Improvement, Ambition, Growth.

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