Senior A/V Support Specialist at Strava

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

2–4 years of experience supporting enterprise A/V systems and video conferencing platforms
Strong understanding of conference room technology (Crestron, Logitech, Poly, Barco, etc.)
Proficient with Google Meet, Zoom, or Microsoft Teams meeting platforms
Experience with troubleshooting common A/V issues (signal loss, feedback, connectivity, etc.)
Excellent interpersonal and customer service skills with a proactive, solutions-oriented mindset
Requirement of four days per week in office (San Francisco)

Responsibilities

Provide day-to-day support for conference room A/V systems, including video conferencing (Google Meet), projectors, digital signage, microphones, and speaker systems
Assist employees and executives with meeting setups, including hybrid meetings and webinars
Troubleshoot and resolve technical issues related to A/V equipment, both in-person and remotely
Perform daily sweeps of conference rooms
Set up and configure A/V systems for all-hands meetings, events, trainings, and external presentations
Monitor and perform regular testing and preventative maintenance on A/V infrastructure
Maintain inventory of A/V equipment and track deployment across meeting rooms and event spaces
Collaborate with IT Support, Facilities, and Workplace Experience teams to plan and implement A/V solutions for new spaces and renovations
Coordinate with vendors and contractors for installation, upgrades, and repairs
Provide training and documentation for end users and team members on A/V system usage
Create and maintain technical documentation, usage guides, and troubleshooting procedures
Log issues and resolutions in the ticketing system to support trend analysis and continuous improvement

Skills

A/V Systems

Video Conferencing

Google Meet

Projectors

Digital Signage

Microphones

Speaker Systems

Troubleshooting

Event Setup

Preventative Maintenance

Inventory Management

Strava

Fitness tracking and social networking platform

About Strava

Strava is a digital platform that allows athletes and fitness enthusiasts to record, track, and analyze their physical activities, offering metrics like speed, pace, and distance. It operates on a freemium model, providing basic services for free while charging for premium features such as advanced training plans and detailed activity breakdowns. Strava distinguishes itself from competitors through its social networking aspect, enabling users to share activities and connect with others, fostering a supportive community. The goal of Strava is to enhance the fitness experience by providing valuable performance insights and encouraging community engagement.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$147.3MTotal Funding

SERIES_FCompany Stage

Consumer Software, Social ImpactIndustries

501-1,000Employees

Benefits

100% company paid benefits for employees and families

Flexible paid time off

$2,000 annual professional development stipend

Paid time off for volunteering

401(k) Plan with company matching

$1000 annual gear stipend

$500 annual gym reimbursement

Onsite fitness rooms with showers, lockers, and towel service

Weekly team workouts

Free yoga classes

Secure bike storage

Twice weekly dinner for those working late

Monthly happy hours

Dog days

Cell phone reimbursement

Snacks & stocked kitchens

Risks

Increased competition from evolving fitness apps may attract users away from Strava.

Over-reliance on partnerships like Apple Fitness may not ensure long-term growth.

Integration with third-party apps could lead to data privacy concerns affecting user trust.

Differentiation

Strava combines fitness tracking with social networking, fostering a unique community experience.

The platform offers a freemium model, attracting a wide range of users globally.

Strava's compatibility with most GPS devices enhances its accessibility and user base.

Upsides

Partnership with Apple Fitness+ expands Strava's reach and user engagement.

Integration with Mibro Fit enhances user experience and social connectivity.

Growing trend of virtual fitness challenges aligns with Strava's community-driven events.

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