Level 1 Security Analyst

Position Overview

ConnectOS is seeking a motivated Level 1 Security Analyst to join a fast-paced Managed Service Provider (MSP) environment. The ideal candidate will possess strong foundational knowledge of cybersecurity practices and tools, the ability to work across multiple client environments, and the flexibility to operate within a 24x7 roster.

Requirements

• Experience: 1–2 years of experience in a SOC or Security Analyst role (MSP experience preferred).
• SIEM Platforms: Practical experience with SIEM platforms (e.g., Rapid7 InsightIDR, Splunk, QRadar).
• EDR Tools: Familiarity with endpoint detection and response (EDR) tools.
• Networking & OS: Basic understanding of networking concepts, Windows/Linux operating systems, and common security threats.
• Analytical Skills: Strong analytical and investigative mindset; able to manage multiple client environments.
• Communication: Excellent written and verbal communication for incident documentation and client interactions.
• Flexibility: Ability to work across all shifts, including off-hours and public holidays.
• Certifications (Advantageous): CompTIA Security+, Certified SOC Analyst (CSA), or similar.

Nice to Have:

• Exposure to cloud security monitoring (e.g., AWS GuardDuty, Azure Sentinel).
• Experience handling phishing, malware, or insider threat investigations.
• Familiarity with the MITRE ATT&CK framework and threat intelligence platforms.
• Scripting or automation skills (e.g., Python, PowerShell) to support incident response.
• ITIL knowledge or previous experience with ticketing systems like ServiceNow, Jira, or ConnectWise.
• Participation in capture-the-flag (CTF) events or security competitions.
• Bachelor’s degree in Cybersecurity, Information Technology, or a related field.

Responsibilities

• Monitor and analyze security alerts from client environments via SIEM, EDR, IDS/IPS, and other MSP security tools.
• Perform initial triage and investigation of security events; escalate as needed to Level 2 analysts or other teams.
• Document incidents thoroughly in MSP ticketing systems.
• Assist in incident response (containment, root cause analysis, remediation coordination).
• Communicate clearly and professionally with clients regarding incident status, actions taken, and security guidance.
• Support new client onboarding, including alert tuning and setup.
• Ensure compliance with MSP’s security procedures, SLAs, and service delivery standards.
• Contribute to continuous monitoring as part of the 24x7 SOC rotation.

Employment Details

• Employment Type: (Not specified in original text)
• Location Type: Remote
• Schedule: 24/7 Roster

Benefits & Perks

• Work From Home (WFH)
• Medical, Dental Coverage, and Life Insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits
• Regular Company Events, Work Life Balance, and Career growth opportunities

Company Information

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. We are a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement

Employment decisions at ConnectOS are conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Additional Details

• Workplace: Remote
• Language: en
• Department: Information & Communication Technology
• Published: 2025-07-11