Customer Service Representative
JerryFull Time
Entry Level & New Grad
Key technologies and capabilities for this role
Common questions about this position
Nordstrom offers medical/vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, and EAP resources to support employees and their families.
The hours and schedule will vary by week depending on business needs, and the role requires the ability to work a flexible schedule based on department needs.
Required skills include proficiency in multiple operating systems such as MS Windows, iOS and Android, clear effective communication with strong interpersonal skills, the ability to prioritize multiple tasks in a fast-paced environment, and accountability with high ownership.
The culture emphasizes inspiring trust, teamwork and positive team relationships, motivating others to adopt initiatives like Nordstrom Rewards, and valuing customer obsession and problem-solving.
Strong candidates have the ability to effectively build relationships with customers, peers and leadership, along with proficiency in store technologies, strong communication skills, and the capacity to handle a fast-paced environment with physical demands.
Retailer offering clothing and accessories
Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.