Seasonal Service Experience Rep - The Village at Corte Madera at Nordstrom

Corte Madera, California, United States

Nordstrom Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to effectively build relationships with customers, peers, and leadership
  • Proficiency in multiple operating systems such as MS Windows, iOS, and Android
  • Clear, effective communication with strong interpersonal skills
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Accountability, initiative, and a high level of ownership
  • Ability to work a flexible schedule based on department needs
  • Physical ability for continuous movement 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, reaching, grasping, fine manipulation, pushing, pulling, handling bulky/awkward items, lifting up to 10 pounds regularly and 25 pounds occasionally

Responsibilities

  • Assist customers with a variety of transactions through a seamless and friendly experience
  • Demonstrate expertise in all technologies used in the store environment
  • Inspire trust, teamwork, and positive team relationships
  • Defuse customer situations and provide resolution in a timely and effective manner
  • Ensure the security and privacy of customer information through education, compliance, and resolution of issues
  • Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program

Skills

Key technologies and capabilities for this role

Customer ServiceMS WindowsiOSAndroidProblem SolvingCommunicationInterpersonal SkillsMultitaskingTeamwork

Questions & Answers

Common questions about this position

What benefits does Nordstrom offer for this position?

Nordstrom offers medical/vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, and EAP resources to support employees and their families.

What is the work schedule like for this role?

The hours and schedule will vary by week depending on business needs, and the role requires the ability to work a flexible schedule based on department needs.

What skills are required for the Seasonal Service Experience Rep position?

Required skills include proficiency in multiple operating systems such as MS Windows, iOS and Android, clear effective communication with strong interpersonal skills, the ability to prioritize multiple tasks in a fast-paced environment, and accountability with high ownership.

What is the company culture like at Nordstrom for this role?

The culture emphasizes inspiring trust, teamwork and positive team relationships, motivating others to adopt initiatives like Nordstrom Rewards, and valuing customer obsession and problem-solving.

What makes a strong candidate for this position?

Strong candidates have the ability to effectively build relationships with customers, peers and leadership, along with proficiency in store technologies, strong communication skills, and the capacity to handle a fast-paced environment with physical demands.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters
N/AYear Founded
$16MTotal Funding
N/ACompany Stage
Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.
Economic uncertainty could reduce consumer spending on luxury items, affecting sales.
Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.
The company is committed to environmental sustainability and community support.
Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.
The Nordy Club enhances customer savings and loyalty through exclusive benefits.
Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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