Seasonal Retail Ambassador - University Town Center at Rothy's

San Diego, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, Fashion, ApparelIndustries

Requirements

1-3 years of retail or customer-oriented experience preferred
Excellent people skills—you are approachable, engaging and friendly
Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
Ability to foster connections with our customers both in our store and within our community
Actively contribute towards meeting and exceeding the team’s sales goals
Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations
Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds
Passionate about our brand story and product
Unflappable. Has the ability to quickly problem solve for all potential customers
Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience
18 years of age or older

Responsibilities

Provide an unparalleled customer experience for every Rothy’s customer
Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
Support Retail Manager and Assistant Manager in all operational duties
Develop and maintain expert-level understanding of our products and processes including our tools and systems
Elevate customer feedback and identify and escalate opportunities for improvement
Create loyalty by connecting customers with our brand and our community

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesProduct KnowledgeShoe FittingBrand AmbassadorSales SkillsDetail Oriented

Questions & Answers

Common questions about this position

What is the employment duration for this Seasonal Retail Ambassador role?

This is a temporary position with an employment timeline of 90 days.

Is this position remote or on-site?

This is an on-site retail position at the University Town Center store in San Diego, CA.

What skills and experience are required for this role?

1-3 years of retail or customer-oriented experience is preferred, along with excellent people skills, fastidious attention to detail, ability to foster customer connections, and availability to work weekends, evenings, and holidays.

What is the company culture like at Rothy's?

Rothy's fosters an inclusive environment focused on sustainability, with an extraordinary retail team that provides exceptional customer experiences and deep product knowledge in a thoughtful, dynamic setting.

What makes a strong candidate for this Retail Ambassador position?

Strong candidates have 1-3 years of retail experience, excellent people skills, attention to detail, enthusiasm for the brand, and availability for weekends, evenings, and holidays to contribute to sales goals and customer connections.

Rothy's

Sustainable footwear and accessories brand

About Rothy's

Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$235.4MTotal Funding

SECONDARYCompany Stage

Consumer GoodsIndustries

201-500Employees

Risks

Increased competition from sustainable fashion brands may dilute Rothy's market position.

Reliance on Amazon could reduce profit margins due to commission fees.

New leadership may lead to strategic shifts that alienate existing customers.

Differentiation

Rothy's uses a proprietary 3D knitting process to reduce material waste.

The company repurposes single-use plastic bottles into stylish, sustainable footwear and accessories.

Rothy's operates a TRUE Zero Waste certified factory, enhancing its sustainability credentials.

Upsides

Rothy's expansion into Amazon increases brand accessibility and customer reach.

The flagship store in NYC enhances brand visibility and customer engagement.

Rothy's leadership changes may bring fresh strategic insights and growth opportunities.

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