Seasonal Retail Ambassador - Topanga at Rothy's

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, Footwear, Sustainable FashionIndustries

Requirements

2+ years retail or hospitality-oriented experience
Excellent people skills—you are approachable, engaging and friendly
Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
Ability to foster connections with our customers both in our store and within our community
Actively contribute towards meeting and exceeding the team’s sales goals
Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations
Passionate about our brand story and product
Unflappable. Has the ability to quickly problem solve for all potential customers
Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience
Able to comfortably lift 30 pounds on a regular basis and stand for 95% of the work day
18 years of age or older

Responsibilities

Provide an unparalleled customer experience for every Rothy’s customer
Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
Support Retail Manager and Assistant Manager in all operational duties
Develop and maintain expert-level understanding of our products and processes including our tools and systems
Elevate customer feedback and identify and escalate opportunities for improvement
Create loyalty by connecting customers with our brand and our community

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesProduct KnowledgeShoe FittingBrand AmbassadorSales

Questions & Answers

Common questions about this position

Is this a remote position or onsite?

This is an onsite position at the Westfield Topanga store in Canoga Park, CA.

What is the duration of this seasonal role?

This is a temporary position with an employment timeline of 90 days.

What experience and skills are required for this role?

Candidates need 2+ years of retail or hospitality-oriented experience, excellent people skills, fastidious attention to detail, ability to foster customer connections, and availability to work weekends, evenings, and holidays for a minimum of 16 hours.

What is the company culture like at Rothy's?

Rothy's fosters an inclusive environment focused on sustainability, putting the planet and people first, with an extraordinary retail team that provides exceptional customer experiences and deep product knowledge.

What makes a strong candidate for this Retail Ambassador role?

A strong candidate has retail or hospitality experience, thrives in customer interactions, maintains brand aesthetics with attention to detail, and is available for flexible hours including weekends and holidays.

Rothy's

Sustainable footwear and accessories brand

About Rothy's

Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$235.4MTotal Funding

SECONDARYCompany Stage

Consumer GoodsIndustries

201-500Employees

Risks

Increased competition from sustainable fashion brands may dilute Rothy's market position.

Reliance on Amazon could reduce profit margins due to commission fees.

New leadership may lead to strategic shifts that alienate existing customers.

Differentiation

Rothy's uses a proprietary 3D knitting process to reduce material waste.

The company repurposes single-use plastic bottles into stylish, sustainable footwear and accessories.

Rothy's operates a TRUE Zero Waste certified factory, enhancing its sustainability credentials.

Upsides

Rothy's expansion into Amazon increases brand accessibility and customer reach.

The flagship store in NYC enhances brand visibility and customer engagement.

Rothy's leadership changes may bring fresh strategic insights and growth opportunities.

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