Seasonal Retail Ambassador - Houston Galleria at Rothy's

Houston, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, Fashion, Sustainable ApparelIndustries

Requirements

1-3 years of retail or customer-oriented experience preferred
Excellent people skills—you are approachable, engaging and friendly
Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
Ability to foster connections with our customers both in our store and within our community
Actively contribute towards meeting and exceeding the team’s sales goals
Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations
Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds
Passionate about our brand story and product
Unflappable. Has the ability to quickly problem solve for all potential customers
Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience
18 years of age or older

Responsibilities

Provide an unparalleled customer experience for every Rothy’s customer
Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
Support Retail Manager and Assistant Manager in all operational duties
Develop and maintain expert-level understanding of our products and processes including our tools and systems
Elevate customer feedback and identify and escalate opportunities for improvement
Create loyalty by connecting customers with our brand and our community

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesProduct KnowledgeBrand AmbassadorshipSales

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time seasonal position with an employment timeline of 90 days.

Where is this job located and is it remote?

The position is based at the Houston Galleria store in Houston, TX, and requires in-person work.

What skills or experience are required for this role?

You need 1-3 years of retail or customer-oriented experience preferred, excellent people skills, fastidious attention to detail, ability to foster customer connections, and contribute to sales goals.

What is the company culture like at Rothy's?

Rothy's fosters an inclusive environment focused on sustainability, with an extraordinary retail team that provides exceptional customer experiences and lives the brand culture.

What makes a strong candidate for this Retail Ambassador role?

A strong candidate has retail experience, excellent people skills, attention to detail, enthusiasm for the brand, and availability for weekends, evenings, holidays, and at least 16 hours per week.

Rothy's

Sustainable footwear and accessories brand

About Rothy's

Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$235.4MTotal Funding

SECONDARYCompany Stage

Consumer GoodsIndustries

201-500Employees

Risks

Increased competition from sustainable fashion brands may dilute Rothy's market position.

Reliance on Amazon could reduce profit margins due to commission fees.

New leadership may lead to strategic shifts that alienate existing customers.

Differentiation

Rothy's uses a proprietary 3D knitting process to reduce material waste.

The company repurposes single-use plastic bottles into stylish, sustainable footwear and accessories.

Rothy's operates a TRUE Zero Waste certified factory, enhancing its sustainability credentials.

Upsides

Rothy's expansion into Amazon increases brand accessibility and customer reach.

The flagship store in NYC enhances brand visibility and customer engagement.

Rothy's leadership changes may bring fresh strategic insights and growth opportunities.

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