SCUK Financial Support Senior Manager (S4) - Strategy, Change and Control at Santander

Redhill, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, Motor Finance, Collections & RecoveriesIndustries

Requirements

Ability to provide strategic leadership and direction to define, govern and deliver the Financial Support Business Unit’s strategy, change agenda and control framework
Experience ensuring alignment with business and group objectives, regulatory expectations and customer commitments
Expertise in leading strategy, projects, transformation programmes and governance activities
Capability to drive excellence in performance, strengthen operational control and ensure effective delivery of strategic initiatives across internal teams and external partners
Senior leadership experience across strategy, change and control within Collections & Recoveries
Ability to shape and execute a forward-looking Collections & Recoveries strategy that drives performance, strengthens governance, enhances customer outcomes and reduces delinquency
Willingness to work hybrid with at least 3 days a week in the Redhill office (remote workers not considered)

Responsibilities

Set and maintain the overarching Financial Support strategic roadmap, ensuring alignment with business and group objectives, transformation priorities and regulatory expectations
Lead collaboration with the Head of Financial Support Business Unit and SCF HQ to translate strategic ambitions into measurable business outcomes and performance goals
Govern regular reviews of strategic programmes to assess relevance, impact and effectiveness
Provide clear direction, coaching and support to team members across Strategy, Projects and Control disciplines within the Financial Support Business Unit
Set clear strategic and functional objectives that align department goals with the wider business blueprint
Provide thought leadership and data-driven insights to support executive decision making and business case development
Champion a high-performance culture of innovation and continuous improvement, proactively identifying opportunities for strategic enhancements across Financial Support processes and customer treatment strategies
Provide sponsorship and direction for the design and implementation of all Financial Support Business Unit change and transformation programmes, ensuring delivery of sustainable improvements in efficiency, cost, customer experience and business performance
Oversee the design and implementation of digital and self-service initiatives, ensuring solutions are strategically aligned, operationally viable and deliver measurable improvements in customer outcomes, efficiency and control
Serve as a senior escalation and decision point for all Financial Support Business Unit change activities, representing the function across company wide project and change initiatives and ensuring key risks are mitigated
Foster strong alignment between Strategy, Operational Delivery and Control functions to ensure outcomes are embedded, measured and sustained
Lead collaboration with SCF HQ, ExCo, the Head of Financial Support Business Unit, Finance, Risk and Legal teams to ensure all sales are commercially viable, strategically aligned and fully compliant with regulatory and governance frameworks
Drive portfolio analytics to identify accounts suitable for sale and optimise recovery strategies
Act as a senior liaison between Line 2 Risk, Compliance and Internal Audit, ensuring transparency, clear evidence and proactive management of control challenges
Lead the end-to-end management of audit findings and compliance remediation

Skills

Key technologies and capabilities for this role

Strategic LeadershipChange ManagementFinancial StrategyGovernanceTransformation ProgrammesRisk ManagementPerformance ManagementRegulatory ComplianceProject ManagementStakeholder Collaboration

Questions & Answers

Common questions about this position

Is this a remote role or does it require office attendance?

This is a hybrid role requiring at least 3 days a week in the Redhill office, and remote workers will not be considered.

What are the key responsibilities of this role?

The role involves providing strategic leadership for the Financial Support Business Unit's strategy, change agenda, and control framework, including setting the strategic roadmap, leading transformation programs, and overseeing governance and performance reviews.

What leadership skills are needed for this position?

The role requires senior leadership to provide direction, coaching, and support to team members, champion a high-performance culture, and sponsor change programs.

What is the company culture like for this team?

The role champions a high-performance culture of innovation and continuous improvement, focusing on strategic enhancements, customer outcomes, and operational excellence.

What makes a strong candidate for this Senior Manager role?

Strong candidates will have experience in strategic leadership, driving transformation programs, providing thought leadership with data-driven insights, and aligning strategies with business objectives and regulatory expectations.

What is the salary or compensation for this position?

This information is not specified in the job description.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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