Scheduler at IQVIA

Reading, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Patient EngagementIndustries

Requirements

Strong organisational and time-management skills
Excellent communication skills (verbal and written)
Ability to work under pressure and meet deadlines
Customer service orientation with empathy and professionalism

Responsibilities

Receive and process patient referrals from healthcare professionals within one business day of receipt. Validate referral details and ensure compliance with programme requirements
Accurately create and maintain patient records within the CRM. Ensure all personal and clinical information is correctly documented
Conduct a welcome call within two business days of referral. Introduce the patient to the programme, explain the service, and confirm consent. Provide guidance on next steps and answer initial questions
Assign patients to appropriate Nurse Advisors based on location and availability. Schedule initial appointments and confirm with both patient and nurse
Act as the first point of contact for patient and healthcare professional queries. Resolve issues promptly or escalate to the relevant team member
Adhere to data protection and confidentiality standards. Ensure all interactions are logged accurately in the system. Report all adverse events as per Client's requirements

Skills

Key technologies and capabilities for this role

CRMReferral ManagementPatient OnboardingTelephone Query HandlingData ProtectionCustomer ServiceTime ManagementScheduling

Questions & Answers

Common questions about this position

Is this scheduler position remote?

Yes, the position is remote, ideally located near Reading, Berkshire but not essential.

What benefits are offered for this role?

Benefits include annual paid holiday with option to buy extra 5 days, private healthcare (BUPA), flexible benefits like dental and wellbeing schemes, competitive pension, Life Assurance, Group Income Protection, Personal Accident Insurance, 24/7 online wellbeing support, and corporate discounts on gym and restaurants.

What skills are required for the Scheduler role?

Required skills include strong organisational and time-management skills, excellent communication skills (verbal and written), ability to work under pressure and meet deadlines, and customer service orientation with empathy and professionalism.

What is the company culture like at IQVIA?

IQVIA offers a growth-focused environment that supports career development.

What makes a strong candidate for this Scheduler position?

Strong candidates will demonstrate strong organisational skills, excellent communication, ability to handle pressure, and a customer service orientation with empathy, as these are key requirements for managing patient referrals, records, calls, and queries effectively.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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