Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Analytics, TechnologyIndustries
Requirements
- 5+ years of customer-facing experience at a software company, with a proven track record in customer success, professional services, consulting, or technical project management, including effectiveness in providing mentorship and enablement
- 3+ years of experience with Mixpanel or a similar analytics tool, including familiarity with analytics implementation methods like SDKs, Customer Data Platforms (CDPs), and Event Streaming
Responsibilities
- Guide and mentor a team of Customer Success Architects, providing feedback, coaching, goal setting, and support to help them grow and achieve their goals; conduct regular one-on-ones, provide actionable feedback in performance conversations, and participate in the hiring process as needed
- Serve as a point of escalation for the team, helping troubleshoot basic data issues, maintain data quality, and ensure customers get the most out of their Mixpanel investment
- Take responsibility for the team's success metrics, providing visibility to leadership on individual performance and development; identify and proactively address gaps in processes or internal tools that inhibit the team's ability to provide excellent support
- Manage a portfolio of customer projects, assisting customers with understanding and implementing Mixpanel effectively, including offering technical advice on data architecture, instrumentation, and achieving desired business outcomes
- Partner with the team and customers to identify areas of improvement in their analytics usage and help develop a clear roadmap for success
- Ensure the team's projects adhere to timelines and scope, while owning account health for assigned projects
- Serve as a key point of contact for relaying customer feedback and technical needs to internal Mixpanel teams, contributing to product improvements and addressing customer challenges
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What does the Scaled Customer Success Team Lead role entail?
As Team Lead, you will guide and mentor a team of Customer Success Architects, serve as an escalation point for troubleshooting data issues, manage team success metrics, and handle your own portfolio of customer projects including technical advice on data architecture.
Is this position remote or based in Mexico?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What leadership responsibilities does the role include?
Responsibilities include guiding and mentoring the team with one-on-ones, feedback, coaching, goal setting, participating in hiring, taking ownership of team success metrics, and addressing process gaps.
What experience makes a strong candidate for this Team Lead position?
Strong candidates have expertise in analytics consulting, customer success for enterprise clients, technical knowledge of data architecture and Mixpanel implementation, plus proven leadership in mentoring teams and driving business outcomes.
Mixpanel
Data analytics for user behavior insights
About Mixpanel
Mixpanel provides data analytics tools that help businesses understand user interactions with their products. It tracks user behavior and measures engagement on websites and mobile applications, allowing companies to gain insights into how users engage with their digital platforms. Mixpanel's services are offered through a subscription model, where clients pay a recurring fee based on the volume of data tracked and features accessed. This model supports a steady revenue stream and enables ongoing improvements to the platform. Key features include event tracking, user segmentation, funnel analysis, and retention reports, which assist businesses in identifying trends and making informed decisions to enhance user experience. Mixpanel differentiates itself by focusing on comprehensive analytics tailored for tech startups, e-commerce businesses, and large enterprises, aiming to empower these companies to optimize user engagement and drive growth.
San Francisco, CaliforniaHeadquarters
2009Year Founded
$269.6MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees
Benefits
Competitive compensation
Company stock options
Sabbatical policy
PTO
Volunteer time off
Parental leave
Mental health resources
401(k) match
Health, dental,& vision coverage
Flexible work from home options
Learning & development stipend
Professional growth hours
Risks
Increased competition from Amplitude and Heap may affect market share.
Data privacy concerns may arise from integrations with platforms like BigQuery.
Growing demand for personalization pressures Mixpanel to enhance analytics capabilities.
Differentiation
Mixpanel offers real-time analytics across devices, enhancing user experience insights.
The SaaS model ensures steady revenue and continuous platform improvement.
Mixpanel's embeddable reports enhance collaboration in tools like FigJam and Coda.
Upsides
Integration with BigQuery enhances data exploration for data-driven companies.
Recognition as a 'Market Leader' boosts Mixpanel's market credibility.
Partnership with Seven Peaks expands Mixpanel's reach in the APAC region.
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