Salesforce Technical Architect

Company Description

Take a seat on the Xplor rocket ship and join us as a Junior Salesforce Administrator to help people succeed across the world. From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.

Job Description

The Salesforce Technical Architect will lead the design and implementation of scalable, secure, and high-performing Salesforce solutions across Sales Cloud, Service Cloud, and Service Cloud Voice. This role is pivotal in aligning technical architecture with business goals, ensuring seamless integration, and optimizing platform capabilities for user satisfaction and operational efficiency.

Key Responsibilities

• Develop end-to-end Salesforce architecture including Sales Cloud, Service Cloud, Service Cloud Voice, and data/integration components.
• Lead technical discovery sessions to define future-state architecture and platform capabilities.
• Design new features or fixes to solutions from stakeholder requirements with scale, performance and security in mind.
• Configure and customize Salesforce applications using Apex, Lightning Components, Visualforce, and Flows.
• Build proof of concepts for the more complex business issues.
• Work with the developers to store reusable solutions in Azure repositories.
• Identify optimal solutions for business requirements that leverage code or low code or a combination of both.
• Design integration strategies between Salesforce and external systems, including telephony platforms.
• Ensure data integrity, performance, and security across all integrations.
• Partner with Business Analysts and to understand and document business goals and the technical strategy to achieve them.
• Create documentation and training materials to support adoption and usability.

Qualifications

Required Qualifications

• 5+ years of Salesforce development and architecture experience.
• Expertise in Apex, LWC, Visualforce, and Salesforce APIs.
• Proven experience with Service Cloud and Service Cloud Voice.
• Salesforce Certified Technical Architect or equivalent certifications.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Experience with Einstein for Service and advanced analytics.
• Familiarity with CI/CD pipelines and DevOps practices.
• Background in telephony platform migration and support.

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Life at Xplor

• You’ll be part of a global network of talented colleagues who support your success.
• We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Perks of working with Xplor:

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer.
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community.
• Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS.
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program.
• Access to free mental health support.
• Flexible working arrangements.

Compensation

• The average base salary pay range for this role is between $130,000 to $150,000 annually.
• May be considered for a discretionary bonus.

More about us

We are the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed. We offer software solutions in fast-growing “everyday life” verticals: Education, Fitness & Wellbeing, Field Services and Per.

Location Type

Remote

Employment Type

Full-time