Salesforce Experience Architect, AI and Agentforce (Solution Architect)

Alberta, Alberta, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), BiotechnologyIndustries

Requirements

Candidates must have 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role and 5+ years of CRM industry experience. Required qualifications include the ability to drive requirement gathering, experience architecting and implementing Salesforce Service Cloud or Sales Cloud, and experience with GenAI prompt writing. Hands-on experience with Agentforce or other Generative AI driven platforms, or Einstein Service Intelligence or Next Best Action is also required. Additionally, candidates should possess a proven ability to design and optimize business processes across disparate systems, the ability to tie outcomes to business value through storytelling, comfort using flow charting tools, and the ability to lead a cross-functional team to create rich end-user experiences. A willingness and ability to learn new technologies is essential. Experience with defining robust testing approaches for GenAI solutions is preferred.

Responsibilities

The Salesforce Experience Architect, AI and Agentforce will be responsible for driving the solution for and building Agentforce-powered experiences for users to deliver impactful business value to clients. This role involves providing industry best practices and serving as a trusted client advisor, driving requirement gathering and serving as the Salesforce platform expert, and bringing an experience design-focused mindset to solutions. The architect will work with clients to build out their strategy and roadmap, leveraging Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence. They will provide input on detailed design specifications, infrastructure, and project plans, translate business requirements into well-architected solutions, and coach and mentor junior technical and functional team members. Following and understanding new Salesforce product and technical capabilities is also a key responsibility.

Skills

Salesforce

Agentforce

Solution Architecture

Experience Design

Generative AI

Salesforce Einstein

Service Cloud Voice

Amazon Connect

Predictive Analytics

Conversational AI

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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