[Remote] Salesforce Experience Architect, AI and Agentforce (Solution Architect) at NeuraFlash

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
5+ years of CRM industry experience
Ability to drive requirement gathering
Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
Experience with GenAI prompt writing
Hands-on experience with at least one of the following: Agentforce or other Generative AI driven platforms; Einstein Service Intelligence or Next Best Action
Proven ability to design and optimize business processes across disparate systems
Ability to tie outcomes to business value (return on investment) through storytelling
Comfortable using flow charting tools (e.g., Lucidchart)
Ability to lead a cross-functional team to create rich end user experiences
Willing and able learner of new technologies
Preferred Skills
Experience with defining robust testing approaches for GenAI solutions

Responsibilities

Provide industry best practices and serve as a trusted client advisor
Drive requirement gathering and serve as the Salesforce platform expert
Bring an experience design-focused mindset to solutions
Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
Provide input on detailed design specifications, infrastructure, and project plans
Translate business requirements into well-architected solutions
Coach and mentor junior technical and functional team members
Follow and understand new Salesforce product and technical capabilities

Skills

Key technologies and capabilities for this role

SalesforceAgentforceAIGenerative AIEinsteinService CloudAmazon ConnectSolution ArchitectureExperience Design

Questions & Answers

Common questions about this position

What are the required qualifications for this Salesforce Experience Architect role?

Candidates need 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role, along with 5+ years of CRM industry experience, ability to drive requirement gathering, and experience architecting and implementing solutions.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the company culture like at NeuraFlash?

NeuraFlash fosters a collaborative environment with trailblazing experts passionate about AI innovation, where you'll work with a talented AI team to drive impactful customer outcomes using technologies like Agentforce.

What makes a strong candidate for this Experience Architect position?

A strong candidate brings an experience design-focused mindset, expertise as a Salesforce platform expert with Agentforce and Einstein technologies, and the ability to translate business requirements into well-architected solutions while coaching junior team members.

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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