Salesforce Experience Architect, AI and Agentforce (Solution Architect)

Colombia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Customer Relationship Management (CRM), Software DevelopmentIndustries

Requirements

Candidates must have over 3 years of experience in customer-facing technical consulting, enterprise architecture, or business process mapping, and over 5 years of CRM industry experience. A proven ability to drive requirement gathering, architect and implement Salesforce Service Cloud or Sales Cloud, and experience with GenAI prompt writing are essential. Hands-on experience with Agentforce or other Generative AI driven platforms, and Einstein Service Intelligence or Next Best Action is required, along with the ability to design and optimize business processes, tie outcomes to business value, and use flow charting tools. Experience defining robust testing approaches for GenAI solutions is preferred.

Responsibilities

The Salesforce Experience Architect will drive the solution and build Agentforce-powered experiences for users to deliver impactful business value to clients. Responsibilities include providing industry best practices, serving as a trusted client advisor, driving requirement gathering, and acting as the Salesforce platform expert. The role involves bringing an experience design-focused mindset to solutions, working with clients to build their strategy and roadmap, and leveraging Salesforce technologies like Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence. Architects will provide input on detailed design specifications, infrastructure, and project plans, translate business requirements into well-architected solutions, and coach and mentor junior team members, while staying current with new Salesforce product and technical capabilities.

Skills

Salesforce

Agentforce

Generative AI

Einstein

Service Cloud Voice

Amazon Connect

Solution Architecture

Experience Design

Technical Strategy

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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