Salesforce Business Delivery Lead at Accenture

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Technology, ConsultingIndustries

Requirements

Deep knowledge and experience as a subject matter expert in Business Operation Management (expert proficiency required)
Expert proficiency in Salesforce Marketing Cloud (recommended)
Master proficiency in Account Delivery Management (suggested)
Expert proficiency in Estimation and Planning (suggested)
Expert proficiency in Work Management (suggested)
Influencing and advisory skills
Ability to make team decisions and contribute to key decisions across multiple teams
Ability to provide solutions to problems that apply across various teams

Responsibilities

Lead end-to-end delivery or a defined component of a contract to meet operational, contractual, and financial commitments
Ensure service quality and efficiency while managing delivery outcomes
Identify opportunities for follow-on work through upselling or cross-selling
Foster strong relationships with stakeholders to ensure alignment on project goals and expectations
Implement innovative strategies to enhance service delivery and operational efficiency
Analyze project performance metrics to identify areas for improvement and drive continuous enhancement
Lead cross-functional teams in the execution of project deliverables, ensuring timely completion and quality standards
Mentor and support team members in their professional development and project-related skills

Skills

Key technologies and capabilities for this role

Salesforce Marketing CloudBusiness Operation ManagementAccount Delivery ManagementEstimation and PlanningWork Management

Questions & Answers

Common questions about this position

What are the key responsibilities of the Salesforce Business Delivery Lead?

You will lead end-to-end delivery of contracts, ensure service quality and efficiency, manage delivery outcomes, identify upselling opportunities, foster stakeholder relationships, implement innovative strategies, analyze performance metrics, lead cross-functional teams, and mentor team members.

What proficiencies are required or recommended for this role?

Expert proficiency in Business Operation Management is required, expert proficiency in Salesforce Marketing Cloud is recommended, and master proficiency in Account Delivery Management, expert proficiency in Estimation and Planning, and expert proficiency in Work Management are suggested.

What is the work environment like at Accenture?

The work environment is based on teamwork and collaboration, with participation in international projects, constant training, direct contact with worldwide experts, and a focus on career development.

What benefits does Accenture offer?

Benefits include career development according to your profile and interests, access to innovative methodology and tools, use of cutting-edge technologies, and constant training.

What makes a strong candidate for this Delivery Lead position?

A strong candidate is a subject matter expert with deep knowledge and experience in delivery management, possessing influencing and advisory skills, expert proficiency in Business Operation Management, and the ability to lead teams and make decisions.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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