Salesforce Business Analyst at Remitly

Oxford, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Bachelor’s degree in business, Information Systems, or related field (or equivalent experience)
Good experience as a Salesforce Business Analyst or similar role
Strong understanding of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ; hands-on configuration experience is a plus
Proven experience with end-to-end requirement gathering, process mapping (BPMN), and translating business needs into technical requirements
Experience working with Agile/Scrum methodologies in Salesforce project delivery
Experience working on large-scale transformational projects
Excellent communication, facilitation, and stakeholder management skills
Ability to manage multiple priorities and work effectively across time zones and cultures
Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Sales/Service Cloud Consultant, CPQ Specialist) are highly desirable

Responsibilities

Partner with stakeholders across functions and geographies to capture, analyse, and prioritise business requirements
Translate business processes into user stories, acceptance criteria, and functional specifications
Conduct workshops, interviews, and process mapping sessions to understand business challenges and opportunities
Work with Salesforce architects and developers to design solutions aligned with best practices and business goals
Support configuration and validation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and CPQ
Facilitate user acceptance testing (UAT) and support change management activities
Act as a trusted advisor to business leaders, ensuring alignment of Salesforce capabilities with strategic objectives
Bridge communication between technical teams and non-technical stakeholders
Manage competing priorities in a fast-paced, matrixed environment
Support data governance, quality assurance, and compliance with internal policies and industry regulations
Proactively identify opportunities for processing automation, efficiency gains, and Salesforce platform optimisation
Stay updated on Salesforce releases, new features, and industry best practices

Skills

Key technologies and capabilities for this role

SalesforceSales CloudService CloudExperience CloudCPQBusiness AnalysisRequirements GatheringUser StoriesFunctional SpecificationsProcess MappingSolution Design

Questions & Answers

Common questions about this position

What Salesforce clouds will I work with in this role?

You will work with a complex, customized Salesforce ecosystem spanning Sales Cloud, Service Cloud, Experience Cloud, and CPQ.

What education is required for this position?

A Bachelor’s degree in business, Information Systems, or related field is required, or equivalent experience.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the team like for this position?

The Salesforce practice team is dedicated to maximising the value sales teams get from the SF.com platform and other sales technology, partnering with business stakeholders to provide development, business analysis, release management, and L2 support.

What makes a strong candidate for this Salesforce Business Analyst role?

Strong candidates have a mix of strategic thinking, analytical capability, hands-on Salesforce experience, and the ability to work closely with stakeholders, administrators, architects, and developers across regions in a dynamic international environment.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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