Salesforce Admin (Remote) – Service Desk Operations at Expedia

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Data and TechnologyIndustries

Requirements

Bachelor's Degree in Computer Science or related field
3+ years of development or technical support experience
Salesforce including Tier 2 support for Salesforce related issues
Experience with MuleSoft including Investigating and resolving complex integration issues across systems connected with MuleSoft
Analyze logs and error messages from Anypoint Runtime Manager and external monitoring tools (e.g., Splunk, Datadog)
Experience supporting sites using API and SDK integration
Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting
Experience with DataDog and Splunk to analyze log data and trouble shoot issues
Troubleshooting and implementing Web technologies
Experience approaching a problem from different angles, analyzing pros and cons of different solutions
Demonstrated experience handling on-call activities
ServiceNow ITSM experience
Ability to work with Amazon cloud technologies
Knowledge of programming and software development concepts
Experience with API and SDK integration

Responsibilities

Research, diagnose complex software issues raised by clients/members
Develop, test, and implement SQL queries to aid in the investigation and analysis of issues
Examine error logs and database content to determine the cause of a problem
Document and implement workaround solutions wherever possible
Document steps to reproduce issue for internal and external resources
Create processes, procedures, and technical instructions for future reference
Manage production/staging support tickets
Investigate and resolve login problems, permission errors, and data access issues
Resolve login problems, permission errors, and data access issues
Troubleshoot and implement Web technologies

Skills

SQL

Technical Support

Troubleshooting

Documentation

Problem-Solving

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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