Sales Support Generalist II at Remitly

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EventsIndustries

Requirements

Bachelor's degree holder, any degree
At least 1 year of relevant experience
Experience dealing with various stakeholders in a global perspective
Experience in lead generation preferred
Experience in back-office support for e-mails and chat
Call taking experience
Basic knowledge in MS Word, Excel and PowerPoint
Strong analytical, quantitative and deductive reasoning skills
Keen attention to details
Strong verbal and written communication skills
Able to handle objections from customer
Excellent customer service skills
Project Coordination
Stakeholder Management

Responsibilities

Provide full-time customer service to all hosted buyer/TAP queries
Provide ad-hoc support to the Hosted Buyer/TAP Account Managers during recruitment and data cleaning activities
Actively support the delivery of the hosted buyer/TAP programs, call campaign, inbox management, vetting, persona profiling, tiering
Provide professional service and support for all Hosted Buyer/TAP attendees, striving to exceed customer expectations
Proactively seek out information about each show to provide accurate information to customers
Provide end to end customer support during the full Hosted Buyer/TAP show cycle from registration, on-site experience and post-show activities
Handle all inbound calls and email inquiries
Chase Hosted Buyers/TAP attendees through outbound email and calls who have not registered or not selected appointment preferences
Meet agreed SLA, productivity standards and adhere to department policy, best practice guidelines and procedures
Navigate and explore registration tool while understanding its content
Process all registrations processed through a registration tool
Update/create data on Salesforce/registration tool
Help with virtual event set-up and tasks within virtual event platforms
Help Registration Managers in updating missing information in their setup letters
Keep registration spreadsheets updated on a continuous basis
Carry out meaningful conversation with internal and external client
Meet the agreed SLAs and deadlines in the registration process
Provide ad-hoc support to show team including but not limited to back end, admin tasks
Carry out registration tool testing, updating registrants' profile and badges
Generate leads for our events based on show brief provided by BU
Enrich current database through internet research
Update or remove existing contacts on the database through internet research
Validate existing contacts/leads on our database
Execute campaigns to invite visitors to our event
Proactively call visitors or exhibitors to disseminate information
Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)

Skills

Salesforce

Customer Service

Lead Generation

Data Management

Event Registration

Call Handling

Email Management

Data Cleaning

Vetting

Persona Profiling

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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