Sales Support - Collinsville, IL, Cincinnati, OH or Irving, TX at Luminate

Irving, Texas, United States

Luminate Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Energy, UtilitiesIndustries

Requirements

  • High School Diploma or equivalency required
  • Experience gained through college degree programs and/or certifications is applicable to the above skills
  • 2 – 3 years of data analyst or sales support with pricing experience role and knowledge of ERCOT, PJM, and MISO preferred
  • Experience using Salesforce preferred
  • Strong communication, interpersonal, and written skills required
  • Strong MS Excel, Word, and Outlook skills required
  • Willingness to commute to Collinsville, IL, Cincinnati, OH, or Irving, TX

Responsibilities

  • Support the Door-to-Door and Apartment & Builder Sales teams with setting up and closing highly profitable energy deals with business customers through a variety of means including obtaining usage history, working with price quotes, and closing contracts
  • Use Salesforce, SAP, ERCOT, PJM, MISO, LodeStar, Utility Portals, LOA, Adobe Sign and other associated tools and portals
  • Maintain established service levels by working to obtain account information, provide contract pricing, and resolve account issues
  • Work with organizations throughout Vistra to ensure customer accounts are handled efficiently and accurately
  • Ensure requests for pricing are responded to in a timely manner and work with pricing, structured transactions, legal, contract, and credit groups to prepare customer offers
  • Able to manage, prioritize, and complete support-related requests from sales executives
  • Electricity Contracts – accuracy of contract forms, tracking and resolving any discrepancies to ensure payment delays do not occur and if discovered, working within expected time frames to resolve and correct
  • Ensure adherence to regulatory and government guidelines in maintaining customer accounts
  • Ensure an accurate and timely process for maintaining customer account information and closing pricing transactions
  • Access and working knowledge of ERCOT, PJM, and MISO utilities (access portals, look up info, request usage, etc.)
  • Provide Salesforce support based on case-supplied criteria (terms, product, etc) from sales agents
  • Order and/or estimate usage from utilities when needed
  • Upload LDCs and ESIIDs into Salesforce
  • Build, submit, and monitor quote progress
  • Add margin, book, and follow-up to contract based on seller input
  • Communicate with sales agents via Salesforce chatter
  • Communicate with teams (Credit, Legal, Structured Transactions, Price Desk, Retail Contract Mgmt, etc)
  • Provide troubleshooting support to all sales channels (quotes fail to price, insufficient usage, missing details necessary to price, etc)
  • Work with Vistra Technology and support teams

Skills

Salesforce
SAP
ERCOT
PJM
MISO
LodeStar
Utility Portals
LOA
Adobe Sign
pricing
contracting
data acquisition

Luminate

Provides data and insights for entertainment

About Luminate

Luminate specializes in providing data and insights specifically for the entertainment industry, focusing on music, film, and television. The company collects and verifies data through exclusive partnerships, ensuring high integrity and accuracy. Clients, including music labels, film studios, and television networks, use Luminate's data to inform their strategic decisions, marketing efforts, and content creation. Luminate's business model includes data licensing, syndication, and consulting services, allowing clients to access comprehensive datasets for market analysis and planning. The company stands out from competitors by offering reliable and transparent data, built on years of consistent delivery. Luminate's goal is to empower clients with essential insights that shape their strategies and decisions in the entertainment market.

Los Angeles, CaliforniaHeadquarters
2020Year Founded
BUYOUT_LBOCompany Stage
Data & Analytics, Consulting, EntertainmentIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Parental Leave
Mental Health Support
Wellness Program

Risks

Spotify's royalty model changes may impact Luminate's data offerings.
Integration challenges from Quansic acquisition could affect service delivery.
Increased competition in entertainment data market pressures Luminate to innovate.

Differentiation

Luminate is a trusted global data provider in the entertainment industry.
The company specializes in music, film, and television data insights.
Luminate leverages exclusive partnerships for high-integrity data collection and verification.

Upsides

Luminate's web-based platform enhances real-time data analytics capabilities.
The rise of K-pop offers market expansion opportunities for Luminate.
Acquisition of Quansic enhances Luminate's music data offerings.

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