Sales Order Specialist (Temporary 12 months) at Outset Medical

Tijuana, Baja California, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Bachelor’s degree in Business Administration or equivalent relevant experience (High School Diploma/GED)
3+ years of sales order processing experience
2+ years of customer service experience
Advanced English (Verbal and written communication skills)
Experience with CRM systems (preferably Salesforce.com)
Experience with QAD (ERP system) a plus
Excellent problem solving skills
Friendly, energetic and personable attitude
Ability to be flexible and adapt to changing business needs
Medical device experience is a plus

Responsibilities

Process customer purchase orders for consoles, treatment supplies, and other items as needed
Answer customer inquiries from phone or email
Work with the Outset Logistics team to provide shipping information for customers
Ensure all customer account information is accurate and up to date
Partner with Finance team to ensure all critical customer/order data ties out to provide timely and accurate revenue recognition
Set up new accounts as needed through CRM (Salesforce.com)
Assist with the COR (Customer Onboarding Process)
Process RMA’s/returns, credit and rebills, etc
Manage customer reorder process on accessories and disposables
Understand and comply with all SOX requirements

Skills

Order Processing

RMA Processing

Customer Account Management

Purchase Order Management

Customer Inquiry Response

Shipping Coordination

Logistics Collaboration

Outset Medical

Dialysis treatment solutions and training programs

About Outset Medical

Outset Medical focuses on improving dialysis treatment in the healthcare sector. Their main product, Tablo, is a system that simplifies the dialysis process by integrating with electronic medical record (EMR) platforms, allowing for better management of patient data with real-time updates and alerts. This helps streamline workflows from charting to billing. In addition to Tablo, Outset Medical provides educational programs and hands-on training for dialysis professionals, including a Vascular Access Program that enhances staff skills in cannulation and vascular access management. They also offer a Bridge Program to assist facilities transitioning to in-house dialysis services by providing experienced dialysis nurses for training and support. Outset Medical aims to enhance the quality of care for dialysis patients across various settings, including hospitals, outpatient clinics, and home care.

San Jose, CaliforniaHeadquarters

2010Year Founded

$542.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

Life Insurance/AD&D

FSA & HSA

401k

Parental leave

Pet insurance

Tuition reimbursement

PTO

Company events

Risks

Multiple class action lawsuits could lead to financial and reputational damage for Outset.

The shipment pause of TabloCart with Prefiltration may have disrupted supply chains.

Reliance on partnerships, like with U.S. Renal Care, poses risks if expectations aren't met.

Differentiation

Outset Medical's Tablo system integrates with EMR platforms for streamlined dialysis workflows.

The company offers a Vascular Access Program to enhance staff expertise in cannulation.

Outset Medical provides a Bridge Program for facilities transitioning to in-house dialysis services.

Upsides

Increased adoption of home dialysis solutions aligns with Outset's partnership with U.S. Renal Care.

The demand for portable dialysis machines supports the market potential for Outset's Tablo system.

Outset's FIPS 140-3 validation enhances cybersecurity, aligning with new medical device standards.

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