Sales Operations Specialist at Arrow Electronics

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Technology, Supply ChainIndustries

Requirements

Between 2-5 years of experience in sales operations / customer service, preferably in multinational environment
Strong customer service skills and must enjoy daily contact with clients via phone, email, chat
Excellent written and verbal communication in English – at least on C1 level
Strong learning capabilities in systems, tasks etc
Experience with Oracle - nice to have
Good business acumen and ability to identify customer satisfaction
Strong drive for creating excellent customer experience
Good understanding of how to manage larger customers, business and tools
Experienced in using internet-based chat, instant messaging, related communication tools, Office suite

Responsibilities

Responsible for the day-to-day support and customer service activities for assigned accounts
Performs support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers
Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts
Onboarding/managing capabilities for more complex deals/customers
Handling more complex tasks, interfacing important Arrow regional and global customers and internal teams to create successful customer experience

Skills

Sales Operations

Customer Service

Account Management

Process Improvement

Onboarding

Communication

English C1

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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