Sales Operations Officer at Arrow Electronics

Penang, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Distribution, Sales OperationsIndustries

Requirements

Developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
Typically requires a 2-year degree and 2–4 years of experience or High school graduate with equivalent related experience
May require specific certifications

Responsibilities

Provide day-to-day sales support and customer service for assigned accounts with primarily indirect sales
Perform sales support functions to ensure high level of service, customer satisfaction, and efficiency in corporate processes
Serve as liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing, purchasing, other departments), vendor resources, and customers
Demonstrate proactive approach and sense of urgency on customers’ behalf, anticipate requirements, and communicate efforts timely and effectively
Process routine/smaller customer orders accurately and timely: review POs for accuracy, freight terms, transportation, pricing, technical specifications, part numbers, and unique requirements; resolve discrepancies before entry; enter orders into Arrow ERP system; collaborate with shared services on complex issues
Review backlog reports to fulfill orders effectively, balancing product cost, customer delivery expectations, and vendor availability
Meet customer service agreements in SOW; respond quickly and professionally to requests for order/RMA information, confirmations/invoices, credit status, expediting, or shipping
Document customer requests for product returns or maintenance cancellations in Oracle ERP system; obtain facts and decide to accept/reject based on guidelines
Manage open backlog of orders, service requests, and RMAs from entry through billing; review to confirm vendor shipment, entitlement, or billing
Research and resolve vendor invoice variances (price, quantity, goods/services receipts, freight, tax code discrepancies)
May manage customer quotes activities in line with customer-specific strategies, quoting processes, and order management

Skills

Sales Support

Customer Service

Order Processing

ERP Systems

Oracle

Backlog Management

RMA Processing

Invoice Reconciliation

PO Review

Vendor Management

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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