Sales Operations Analyst at Expedia

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Technology, Data AnalyticsIndustries

Requirements

Bachelor’s degree (preferable but not essential)
Experience in an analytics or operations role
Knowledge of Microsoft Power BI & Tableau
Strong problem solving and analytical skills
Exemplifies initiative, integrity and strives for continuous improvement and learning

Responsibilities

Support daily sales operations, including case management, delivery workflows, and CRM troubleshooting
Resolve issues quickly to minimise disruption
Drive process improvements and support training to enhance tool adoption
Maintain accurate data in Salesforce CRM and CPQ systems
Support process rollouts with clear documentation and communication
Collaborate globally to ensure consistency and best practices
Identify opportunities to automate tasks and streamline workflows
Use AI tools to improve forecasting, lead scoring, and reporting
Work with global teams to implement scalable automation solutions
Support pricing governance and policy compliance
Assist with internal audits and identify areas for training or improvement
Deliver timely reports on sales performance, forecasting, and pipeline health
Maintain dashboards that provide actionable insights
Respond to ad hoc analysis requests from cross-functional teams
Partner with Sales, Product, Finance, and Tech teams to support strategic goals
Act as a bridge between UK&I and global operations to ensure regional needs are met

Skills

Salesforce

CPQ

CRM

Sales Operations

Data Accuracy

Process Improvement

Automation

AI Tools

Forecasting

Lead Scoring

Case Management

Workflows

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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