Sales Operation Trainer at Accenture

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Sales, SMBIndustries

Requirements

1-3 years' experience as Quality auditor/Trainer in the sales SMB industry or 1-2 years' experience in Operations (TL/SME) with excellent quality metrics
Ability to collaborate with other stakeholders such as Operations, Training, Policy or Client
Excellent oral and written communication skills
Passion for learning and creative problem-solving
Good knowledge of Training strategy and facilitation
Good knowledge of language of the countries supported is an advantage
Experience or certification on quality framework (e.g., COPC/Lean/Six Sigma/Agile)

Responsibilities

Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required
Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
Creates error trend analysis, scorecards and proposes immediate action plans to operations and conducts training refresher if needed
Responsible for confirming, managing and improving compliance with Accenture Quality Framework and/or quality certifications using Accenture methodology
Develop and maintain quality audit processes/procedures
Acts as point of contact for updates on knowledge and procedures
Retains skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
Ensures high quality work products and processes, fact-based findings followed and provides coaching to operations
Complies with Accenture standards, procedures and policies and where relevant the client's policies and practices

Skills

Quality Auditing

Trend Analysis

Audit Calibration

Training Facilitation

Error Analysis

Scorecards

COPC

Lean

Six Sigma

Agile

Compliance Management

Stakeholder Collaboration

Communication Skills

Problem-Solving

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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