Sales Executive - B2B at Ninja Van

Taguig, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, TechnologyIndustries

Requirements

Profound comprehension of logistics operations
Exceptional communication prowess
Unwavering commitment to delivering exceptional value to clients

Responsibilities

Serve as the secondary point of contact for assigned clients, when needed to support the needs of their Partner Account Managers
Conduct regular check-ins with Restock Account Managers to understand their evolving needs, preferences, and challenges to provide support with Restock clients
Act as a liaison between clients and internal teams to address and resolve any issues or discrepancies
Investigate client complaints or concerns, identifying root causes and implementing corrective actions to prevent recurrence
Maintain accurate records of client interactions, transactions, and service agreements using CRM software
Collaborate with other operational and commercial teams to provide requests of Restock Clients
Ensure that processes are followed - but also look into improving these processes -- not just for Restock but for Ninja Van as a whole
Maintain effective communication lines between sales, operations and shipper teams
Facilitate timely onboarding process
Monitor Restock Operations Performance and conduct business reviews with clients to keep business engagement
Ensure timely delivery of committed output in partnership with AM
Understand trends and drivers of department performance on a daily, weekly or monthly view
Provide necessary information or reports for clients
Verify accuracy of billing
Monitor of payment posting

Skills

B2B Sales

Client Relationship Management

Logistics Operations

Customer Service

Complaint Resolution

Communication

Account Management

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

Land your dream remote job 3x faster with AI

Try Jobo Free