Sales Development Representative | California, Oregon, or Washington | Remote at Grafana Labs

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaS, ObservabilityIndustries

Requirements

Driven, humble, technically curious mindset with a team-first attitude and extreme ownership
Ability to research with a detective mindset to craft thoughtful, value-add messaging
Confidence driving business conversations on the phone
Proficiency using AI as a tool to improve productivity
Comfortable in a fast-paced, challenging, remote-first environment with global teammates
Willingness to balance reactive (inbound) and proactive (outreach) work
Familiarity with Salesforce, Grafana dashboards, email, social (LinkedIn), and calling for multi-channel outreach

Responsibilities

Build and maintain knowledge of Grafana technology, competitors, open source ecosystem, and industry trends
Follow up on inbound leads effectively and efficiently
Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts
Use Salesforce and Grafana dashboards for lead and account management and research
Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
Drive effective discovery conversations to understand users’ needs and goals and provide appropriate resources and guidance
Partner with the Sales Team to connect with influential people in organizations and identify new business opportunities for pipeline growth
Help users and prospects navigate their Grafana journey by engaging, listening, and providing guidance

Skills

Key technologies and capabilities for this role

Sales DevelopmentProspectingPipeline GenerationCustomer EngagementCRMSalesforceObservabilityOpen Source

Questions & Answers

Common questions about this position

Is this Sales Development Representative role remote?

Yes, this is a remote position available in California, Oregon, or Washington, and Grafana Labs is a remote-first company.

What skills are required for the SDR role at Grafana Labs?

Key skills include a detective mindset for research and crafting thoughtful messaging, confidence in driving business conversations on the phone, knowing how to use AI to improve productivity, and being driven, humble, and technically curious.

What is the company culture like at Grafana Labs?

Grafana Labs has a global collaborative culture with a team from more than 15 different countries, thriving in an innovation-driven environment fueled by transparency, autonomy, and trust, while staying true to its open-source legacy.

What is the salary for this Sales Development Representative position?

This information is not specified in the job description.

What makes a strong candidate for this SDR role?

Strong candidates are driven, humble, and technically curious individuals who may not meet every requirement but are excited by the role; they should be ready for a fast-paced environment and proactive in partnering with the sales team.

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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