Sales & Customer Support Specialist EMEA (m/w/d) at Zello

Europe

Zello Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries

Requirements

  • First experiences in a customer facing role, e.g., as a Business Development Executive, Inside Sales Executive, Customer Success, Customer Support, Sales representative
  • Experience in managing an existing customer base, with a focus on consultative selling and revenue growth
  • Excellent written and verbal communication skills, impeccable telephone etiquette, and confident presentation skills in several languages
  • Highly self-driven and independent worker
  • Ability to learn and apply new knowledge
  • Potential, passion for our mission, and a knack for solving difficult problems

Responsibilities

  • Managing Inbound leads and requests
  • Support responsibilities in your timezone
  • Account responsibilities to grow business
  • Be an expert on Zello and support customers with any inquiries or problems (after successful first year)
  • Manage the full sales cycle for small and medium sized businesses (after successful first year)
  • Confidently manage and grow several accounts (after successful first year)
  • Prospect into key accounts (after successful first year)

Skills

Sales
Customer Support
Customer Success
Account Management
Consultative Selling
Prospecting
Inbound Leads

Zello

Real-time voice communication app and service

About Zello

Zello offers a push-to-talk (PTT) app that allows real-time voice communication, turning smartphones and devices into walkie-talkies over Wi-Fi or mobile data. The app is particularly useful for industries like transportation, emergency services, and construction, where quick communication is essential. Zello operates on a freemium model, providing basic features for free while offering a subscription service for businesses that need advanced functionalities. The company's goal is to enhance team communication efficiency and safety, ensuring users can stay connected regardless of their location.

Austin, TexasHeadquarters
2012Year Founded
$9.7MTotal Funding
DEBTCompany Stage
Consumer Software, Enterprise SoftwareIndustries
51-200Employees

Benefits

Unlimited Paid Time Off
Flexible Work Hours
Sabbatical Leave
Company Equity

Risks

A recent cyber attack may damage user trust and affect the user base.
Emerging PTT apps offering similar functionalities at lower costs pose competitive threats.
Reliance on partnerships like Siyata Mobile exposes Zello to potential partner instability.

Differentiation

Zello transforms smartphones into walkie-talkies, offering real-time voice communication.
The company serves diverse industries, including transportation, emergency services, and hospitality.
Zello's freemium model caters to both casual users and professional clients.

Upsides

Zello's user base grows by a million users monthly, indicating strong market demand.
The partnership with Siyata Mobile enhances Zello's reach in the first responder sector.
Zello's new SDK facilitates easier integration with mobile applications, expanding its ecosystem.

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