Sales Associate Master Club fitter at Dick's Sporting Goods

Mobile, Alabama, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

1-3 years retail experience preferred
1-3 years golf industry experience preferred
Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented

Responsibilities

Building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience
Supporting the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department
Training and certifying all club fitters
Focusing on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc
Consistently analyzing Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates
Establishing and maintaining effective relationships with customers and gaining their trust and respect by using diplomacy and tact; ensuring that customers are greeted and acknowledged; offering customers assistance as needed or requested
Monitoring the sales, customer service and operational efforts of the selling floor
Serving as point of contact for customers and teammates to provide golf services knowledge and communicating the company’s golf services standards
Maintaining thorough knowledge of products and service, merchandise promotions, test merchandise and advertising
Managing store services sales by performing customer club fittings and repairs
Training teammates on all aspects of services; specialized selling techniques, services technology, etc
Ensuring department scheduling, workplace and daily teammate assignments are on task
Helping communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc
Assisting the store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier
Planning and executing all golf directives
Ensuring the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for
Complying with all federal, state, and local regulations regarding store operations
All other tasks assigned by management

Skills

Key technologies and capabilities for this role

Club FittingGolf SalesCustomer ServiceSales AnalysisTeam TrainingRetail OperationsCustomer RelationshipsSpecial OrdersClub RepairData Analysis

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What are the main responsibilities of the Sales Associate Master Club Fitter?

The role involves building golfer relationships, providing one-on-one club fitting experiences, driving sales in services like simulator and repairs, training and certifying club fitters, analyzing sales data, and assisting with store operations and management.

What skills are essential for this role?

Key skills include analyzing golf sales reports, building customer relationships with diplomacy and tact, thorough knowledge of golf products and services, performing club fittings and repairs, and training teammates on services and selling techniques.

What is the company culture like at House of Sport by DICK'S Sporting Goods?

The company focuses on elevating retail experiences, obsessing over athletes, inspiring teammates, creating an inclusive and diverse workforce, and challenging retail norms while building community.

What makes a strong candidate for the Master Club Fitter position?

A strong candidate should have expertise in golf services like club fitting and repairs, experience driving sales and analyzing data, skills in training teammates, and a passion for building athlete relationships and delivering exceptional service.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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