Sales Associate at Level99 Entertainment

Natick, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Entertainment, Gaming, HospitalityIndustries

Requirements

Ability to work a flexible schedule based on business needs, including days, nights, weekends, and holidays (Friday and weekend availability a MUST)
Able to work eight hour-plus shifts, and ability to stand, sit, squat, or walk for extended periods of time, walk up and down stairs
Able to grasp, reach overhead, push, lift, and carry up to 50 pounds
Ability to work well under pressure in a fast-paced, ever-changing work environment
Strong verbal and written communication skills
Understands, utilizes, and embraces new technology and its implementation into operations
A team player
A positive, joyful, upbeat, and energetic attitude
Must be 18 years old or older (legal age to handle alcohol)

Responsibilities

Prioritizes the guest experience by greeting guests, providing tours, answering questions, assisting with wayfinding, and efficiently moving guests through lines and the check-in process
Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue
Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service
Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands-on guest service, and proper facilities upkeep and daily cleaning
Provides guests with the best value through sales techniques and recommendations
Assists with venue opening and closing tasks as assigned
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceGuest RelationsSalesHospitalityTeamworkCommunicationWayfindingCheck-in Process

Questions & Answers

Common questions about this position

What employment types are available for the Sales Associate position?

The position is available as full-time or part-time.

What is the work schedule like for Sales Associates?

Sales Associates must work a flexible schedule including days, nights, weekends, and holidays, with Friday and weekend availability required, and be able to work eight-hour-plus shifts while standing.

What skills are required for the Sales Associate role?

Required skills include prioritizing guest experience through greetings, tours, and wayfinding; maintaining venue cleanliness and operations; providing fun, approachable interactions; and handling POS, cash, and sales techniques.

What is the company culture like at Level99?

The Sales Associate team consists of fun, outgoing, honest, and caring individuals with a true sense of urgency for players and team members, focused on creating meaningful guest connections in a fun, clean, and safe environment.

What makes a strong candidate for the Sales Associate position?

Strong candidates are passionate about guest needs, able to provide authentic and fun interactions, maintain brand standards, and demonstrate urgency in service while being reliable with flexible scheduling including weekends.

Level99 Entertainment

Entertainment venue with team challenges and dining

About Level99 Entertainment

Level99 is an entertainment venue that offers a unique experience for groups of 2-6 players in Natick, MA and Providence, RI. The venue features over 40 rooms, each designed with different physical and mental challenges, allowing players to engage in an open-world game environment. In addition to the game rooms, Level99 includes the Night Shift Beer Hall and the Night Shift Tap Room & Kitchen, where guests can enjoy craft drinks and a brewery-style dining experience. Unlike other entertainment options, Level99 combines both physical and mental challenges with high-quality food and beverages, targeting adults looking for something different. The company generates revenue through ticket sales for the game challenges and food and beverage sales. With significant venture backing, Level99 is in a growth phase, aiming to expand its offerings and reach more guests while providing a fun and engaging atmosphere.

Natick, MassachusettsHeadquarters

2021Year Founded

VENTURE_UNKNOWNCompany Stage

EntertainmentIndustries

51-200Employees

Risks

Rising competition from similar venues could dilute Level99's market share.

Economic downturns may impact discretionary spending on entertainment.

Local zoning challenges could delay new venue openings in areas like West Hartford.

Differentiation

Level99 offers a unique blend of physical and mental team challenges.

The venue includes a craft beer hall and authentic brewery dining experience.

Level99 spans over 48,000 square feet with more than 40 distinct challenge rooms.

Upsides

Increased interest in experiential dining and entertainment post-pandemic boosts Level99's appeal.

The rise of 'competitive socializing' venues aligns with Level99's business model.

The expanding craft beer market supports Level99's beverage offerings.

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