Bachelor's degree in related discipline or work associated experience
5 years’ experience in Customer Services automobile industry is an advantage
Great communication skills / bilingual Spanish speaker is a plus
Positive attitude
Conflict Management
Timely Decision Making
Problem Solving
This role is primarily onsite at BorgWarner 1849 Brevard Road in Arden NC, some remote work may be permitted subject to business needs and by managers approval
Responsibilities
Customer order processing to include price checking, availability verification, and any other information needed to process the order and get it scheduled in SAP
Creates and coordinates daily customer delivery activities between IAM RU and aftermarket warehouse
Executes the daily operations of the customer service, distribution, import/export and order processing systems
Maintains customer database to include contact and delivery information
Coordinates and interfaces with other divisional departments to ensure timely delivery of products
Determine priorities to match available finished goods supply to customer demands to achieve growth targets
Creates Return Material Authorizations (RMAs) and coordinates return activities to include distributor annual stock returns
Leads in Reman Core Return coordination between distributors and U.S. core return depot to include creating export proforma invoices
Provides information for Daily reports and KPIs
Performs other duties as requested, directed, or assigned