Sales and Design Consultant full-time (Birmingham, MI) at Earnest

Birmingham, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Home Decor, Rug IndustryIndustries

Requirements

2+ years of experience in a consumer-facing role
2+ years of direct consumer sales and/or account management experience
Passionate about interior design and home décor, staying up to date on home décor trends
Delights in communicating and building trust with customers; self-motivated, curious, empathetic, and great at listening
Solutions-oriented with sound judgment, business sense, and high integrity; willing to provide creative solutions and wear many hats
High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google Suite, etc
Great time management and organizational skills with high level of accountability
Ability to establish and improve processes; excited to establish and build feedback loops within the organization and across business units
Located in or able to work in Birmingham, MI Retail Showroom with a flexible schedule, including weekends and holidays

Responsibilities

Set the industry standard for customer experience and sales
Drive sales through customer follow-up and outreach
Deliver exceptional design and product expertise to customers
Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
Provide customers a high quality and personalized experience through multiple channels (in person, chat, text, email, video, phone)
Advise customers on floor plan layout, material selection, and custom rug measurements
Provide a fantastic experience by responding to inquiries and resolving order-related matters (order tracking, product inquiries, delivery logistics, etc.)
Surprise and delight customers, exceed their expectations, and create memorable experiences
Learn innovative technologies to help customers visualize their space (e.g., CAD modeling, Adobe, 3D rendering)
Maintain feedback loops to improve internal processes

Skills

Key technologies and capabilities for this role

SalesCustomer ExperienceDesign ConsultingRug SelectionMaterial SelectionSpatial PlanningCustomer ServiceOrder ManagementDelivery CoordinationRelationship Building

Questions & Answers

Common questions about this position

Is this position remote or does it require in-person work?

This is a full-time in-person role at the showroom in Birmingham, MI.

What experience is required for the Sales and Design Consultant role?

Candidates need 2+ years of experience in a consumer-facing role and 2+ years of direct consumer sales.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Ernesta?

The team is hungry, hardworking, highly ambitious, problem solvers, innovators, design enthusiasts, and executors, relentlessly focused on creating beautiful and simple solutions for customers.

What makes a strong candidate for this Design Assistant role?

A strong candidate has 2+ years in consumer-facing roles and direct sales, plus skills in design expertise, customer service, and advising on spatial planning and materials to deliver exceptional experiences.

Earnest

Provides low-interest student and personal loans

About Earnest

Earnest provides financial services focused on student loan refinancing, private student loans, and personal loans. The company uses advanced data analysis and underwriting software to assess each client's financial situation, allowing them to offer low-interest rates tailored to individual needs. Clients can select flexible repayment plans that suit their financial circumstances, making it easier to manage their debt. Unlike many competitors, Earnest continuously adjusts its rates based on market conditions to remain competitive. The goal of Earnest is to help financially responsible individuals effectively manage their educational and personal debt.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$123.5MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Paid Vacation

Parental Leave

Company Equity

Risks

Increased competition from fintech startups could erode market share.

Rising interest rates may decrease demand for refinancing options.

Potential regulatory changes could increase operational costs.

Differentiation

Earnest uses data-driven underwriting beyond traditional credit scores.

Offers flexible repayment plans tailored to individual financial situations.

Maintains a digital-first approach for loan applications and management.

Upsides

Increased demand for digital financial services boosts Earnest's online platform.

Alternative credit scoring models support Earnest's data-driven approach.

Growing trend of student loan refinancing aligns with Earnest's core offerings.

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